between subjective and objective company performance measures in market orientation research: further empirical evidence
Marketing Bulletin-Department of Marketing Massey University
Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19 (4), 9–30. 10.1080/07421222.2003.11045748
Delone W. H.
McLean E. R.
The DeLone and McLean model of information systems success: a ten-year update
Journal of Management Information Systems
and the relational benefits yielded in a certain dyad formed with the manufacturer — categories 1 and 4–6 ( Appendix A ), respectively. In addition, the group of customers was asked to answer the questions concerning the customer-focused performance to measure customer satisfaction derived from the service offered by the triadic supply chain (category 3 in Appendix A ).
This study measured all items on a five-point Likert scale. Based on the prior studies, five indicators were identified demonstrating the extent, to which both parties in the
Andrea Sujová, Ľubica Simanová and Katarína Marcineková
Redesign - technical - personnel
Design of new processes
Implementation of new business processes
Transformation of the business
BPR (Business Process Reengineering) is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, and service. In fact, a BPR effort changes practically everything
assessed with SmartPLS 3.0 using standard measures of validity. Finally, the Heterotrait-Monotrait Ratio of Correlations (HTMT) was controlled as the latest validity test. Apart from research results, the paper also presents conclusions, points of some important limitations connected with the explorative character of the current research and indicates the possible future research areas.
1 Value co-creation and customer citizenship behaviour — a literature review
Recently, there has been a focus on customer behaviour in management and marketing literature
sources of inspiration for innovation. Whereas hybrid enterprises are those that consider external knowledge complementary to internal knowledge.
The literature specifies no uniform method for measuring the openness of enterprises in terms of innovation ( Bianchi et al., 2011 ; Michelino et al., 2014 ). Moreover, multiple studies in this field often present contradictory results.
The size of an enterprise, as the determinant influencing its effective use of open innovations, is considered in many studies ( Laursen and Salter, 2006 ; Keupp and Gassmann, 2009
results in a conclusion that usually, the basic division, according to Leipziger (2010) , is applied, which divides standards into the process-and performance-oriented. Performance standards are concentrated on the formulation of measures for social responsibility, while process standards also focus on defining areas, e.g., reporting or communicating with stakeholders (Kutlák and Procházková, 2017). According to the concept of CSR as a strategic decision, the management plays a fundamental role in determining responsible behaviour of an organisation and its
business management, and involve a development of smart factories that communicate in real time via the Internet of Things in an ecosystem composed of machinery, a network of factories, and people ( Kagermann et al., 2013 ). Cloud technologies and the ability to perform an intelligent analysis of large data volumes also enable the integration of value chains, both vertical — occurring inside companies — and horizontal — involving other market participants ( Jarocka and Wang, 2018 ; Saucedo-Martínez et al., 2017 ). This phenomenon has a direct impact on the changes in
Business Ethics / CSR
Philosophy of Management
Innovation and Technology Management
Public Administration/Policy Bodies
Universities and Research Institutions
Micro (individuals in an organisation)
Macro (organization as a whole)
Place in innovation ecosystem
Source: author’s elaboration on
Andrea Sujová, Katarína Marcineková and Ľubica Simanová
Corporate performance management presents a way of motivation and management by objectives characterised using quantitative performance indicators. Besides the application of traditional methods in business, successful economic development and market environment development also require the application of new modern methods adapted to contemporary market needs. One modern approach is based on corporate performance evaluation by measuring the performance of internal processes ( Sujová, 2013 ). Business processes are objects of the process approach