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CRM influence on organisational performance — the moderating role of IT reliability

between subjective and objective company performance measures in market orientation research: further empirical evidence Marketing Bulletin-Department of Marketing Massey University 10 65 75 Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19 (4), 9–30. 10.1080/07421222.2003.11045748 Delone W. H. McLean E. R. 2003 The DeLone and McLean model of information systems success: a ten-year update Journal of Management Information Systems

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Examining the Link between the Governance Mechanisms and Supply Chain Performance — an Empirical Study within the Triadic Context

and the relational benefits yielded in a certain dyad formed with the manufacturer — categories 1 and 4–6 ( Appendix A ), respectively. In addition, the group of customers was asked to answer the questions concerning the customer-focused performance to measure customer satisfaction derived from the service offered by the triadic supply chain (category 3 in Appendix A ). 2.2 Measures This study measured all items on a five-point Likert scale. Based on the prior studies, five indicators were identified demonstrating the extent, to which both parties in the

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Reengineering of production processes and its impact on the financial situation and business performance of the company

Information technologies Redesign - technical - personnel Design of new processes Implementation Implementation of new business processes Prototyping processes Transformation Transformation of the business Implementation processes Change management BPR (Business Process Reengineering) is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, and service. In fact, a BPR effort changes practically everything

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“Appreciate me and i will be your good soldier”. The exploration of antecedents to consumer citizenship

assessed with SmartPLS 3.0 using standard measures of validity. Finally, the Heterotrait-Monotrait Ratio of Correlations (HTMT) was controlled as the latest validity test. Apart from research results, the paper also presents conclusions, points of some important limitations connected with the explorative character of the current research and indicates the possible future research areas. 1 Value co-creation and customer citizenship behaviour — a literature review Recently, there has been a focus on customer behaviour in management and marketing literature

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Open innovation in the context of organisational strategy

sources of inspiration for innovation. Whereas hybrid enterprises are those that consider external knowledge complementary to internal knowledge. The literature specifies no uniform method for measuring the openness of enterprises in terms of innovation ( Bianchi et al., 2011 ; Michelino et al., 2014 ). Moreover, multiple studies in this field often present contradictory results. The size of an enterprise, as the determinant influencing its effective use of open innovations, is considered in many studies ( Laursen and Salter, 2006 ; Keupp and Gassmann, 2009

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Managerial reporting by food production companies in Slovakia in 2017

results in a conclusion that usually, the basic division, according to Leipziger (2010) , is applied, which divides standards into the process-and performance-oriented. Performance standards are concentrated on the formulation of measures for social responsibility, while process standards also focus on defining areas, e.g., reporting or communicating with stakeholders (Kutlák and Procházková, 2017). According to the concept of CSR as a strategic decision, the management plays a fundamental role in determining responsible behaviour of an organisation and its

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Marketing principles for Industry 4.0 — a conceptual framework

business management, and involve a development of smart factories that communicate in real time via the Internet of Things in an ecosystem composed of machinery, a network of factories, and people ( Kagermann et al., 2013 ). Cloud technologies and the ability to perform an intelligent analysis of large data volumes also enable the integration of value chains, both vertical — occurring inside companies — and horizontal — involving other market participants ( Jarocka and Wang, 2018 ; Saucedo-Martínez et al., 2017 ). This phenomenon has a direct impact on the changes in

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Operationalising Responsible Research and Innovation – tools for enterprises

Technology Studies Business Ethics / CSR Philosophy of Management Innovation and Technology Management Systemic dimension micro meso macro Sectoral dimension Industry/Business Public Administration/Policy Bodies Universities and Research Institutions Organisational dimension Micro (individuals in an organisation) Meso (teams) Macro (organization as a whole) Place in innovation ecosystem Input Throughput Output Innovation type Low-tech innovation High-tech innovation Source: author’s elaboration on

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Influence of Modern Process Performance Indicators on Corporate Performance — the Empirical Study

Introduction Corporate performance management presents a way of motivation and management by objectives characterised using quantitative performance indicators. Besides the application of traditional methods in business, successful economic development and market environment development also require the application of new modern methods adapted to contemporary market needs. One modern approach is based on corporate performance evaluation by measuring the performance of internal processes ( Sujová, 2013 ). Business processes are objects of the process approach

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