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Marina Đorđević

References Arsić М., Altiparmakov N. (2012) Poreska pravičnost PDV sistema u Srbiji. Beograd: Fiskalni savet Republike Srbije. Auerbach A. J. (2010) A Consumption Tax, The Wall Street Journal Blažić H. (2010) Distributivni učinak PDV-a: usporedna analiza. Sveučilište u Rijeci: Ekonomski fakultet. Caspersen E., Metcalf G. (1994) “Is a Value Added Tax Progressive? Annual Versus Lifetime Incidence Measures”, National Tax Journal, 47. The National Bureau of Economic Reacearch; Dostupno na: http

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Ani Matei, Silvia Elena Cristache, Erika Marin and Florica Georgeta Rotaru

Education 2010, Draft Law on National Education and lifelong learning lifetime, MECT, Bucharest Popescu, S. and Brătianu, C. (2004). Guide quality in higher education, Calypso Projects, the Bucharest University Press, Bucharest Romanian Agency for Quality Assurance in Higher Education. (2006). “External evaluation methodology, standards, reference standards and list of performance indicators of the Romanian Agency for Quality Assurance in Higher Education”, Bucharest, 80-90. Zaharia, S.E., Marinaş L. (2005). Partners for Excellence in Europe knowledge

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Suzana Đukić and Ljiljana Stanković

”, Industrial Marketing Management , 32 (11-12): 1265-1293. Venkatesan, R., Kumar, V. (2004) “A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy”, Journal of Marketing , 68 (October): 106–125. Wengler, S. (2006) Key Account Management in Business-to-Business Markets , Wiesbaden: Deutscher Universitats-Verlag. Woodburn, D., McDonald, M. (2011) Key Account Management: The Definitive Guide , Chichester, West Sussex: John Wiley & Sons Ltd. Zolkiewski, J., Turnbull, P. (2002) “Do Relationship Portfolios and

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Mirjana Pejić Bach, Sandro Juković, Ksenija Dumičić and Nataša Šarlija

. Denton, L., Chan, A.K.K. 1991. Bank Selection Criteria of Multiple Bank Users in Hong Kong, International Journal of Bank Marketing 9(5): 23-34. 10. Edris, T. A. 1997. Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis. International Journal of Bank Marketing 15(4): 126-133. 11. Ekinci, Y., Uray, N., Ulengin, F. (2014). A customer lifetime value model for the banking industry: a guide to marketing actions. European Journal of Marketing 48(3/4), Accepted for

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Miruna Florina Lungu

, S. (2016). Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy. Journal of Business Research, 69(9), 3725-3730.

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Vesna Žabkar and Maja Arslanagić-Kalajdžić

in structural equation models. In S. Leinhardt (Ed.), Sociological Methodology 1982 (pp. 290-312). Washington DC: American Sociological Association. Spence, M. 1973. Job marketing signaling. Quarterly Journal of Economics 87(3): 355-374. Spence, M. 2002. Signaling in Retrospect and the Informational Structure of Markets. The American Economic Review, 92: 434-459. Stahl, H. K., Matzler, K. and Hinterhuber, H.H. 2003. Linking Customer Lifetime Value with Shareholder Value. Industrial Marketing Management 32(4): 267

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Elina Radionova-Girsa and Agnesa Lahiža

). Customers for life: how to turn that one-time buyer into a lifetime customer, Crown Business; Revised Edition. Trif, S. M. (2013). The influence of overall satisfaction and trust on customer loyalty. Management & marketing challenges for the knowledge society, 8(1), 109-128. Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’ e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481-492. https://doi.org/10.1016/j.ijinfomgt.2010.03.005 Yi, J

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Beata Bieszk-Stolorz

risks when failure times are discrete , Lifetime Data Analysis, 2(2), pp. 195-209, DOI: 10.1007/BF00128575. Crowder M., 1997, A test for independence of competing risks with discrete failure times , Lifetime Data Analysis, 3(3), pp. 215-223, DOI: 10.1023/A:1009696830515. Gooley T.A., Leisenring W., Crowley J., Storer B.E., 1999, Estimation of failure probabilities in the presence of competing risks: New representations of old estimators , Statistics in Medicine, 18(6), pp. 695-706, DOI:10.1002/(SICI)10970258(19990330)18:6<695::AID-SIM60>3.0.CO;2-O

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Ewa Wycinka

comparing the cumulative incidence function in the presence of a competing risk, The Annals of Statistics, 16, pp. 1141-1154. Haller B., Schmidt G., Ulm K., 2013, Applying competing risks regression models: an overview , Lifetime Data Analysis, 19, pp. 33-58. Højsgaard S., Halekoh U., Yan J., 2016, geepack: Generalized Estimating Equation Package , URL https://CRAN.R-project.org/package=geepack , R package version 1.2_1. Klein J.P., Andersen P.K., 2005, Regression modelling of competing risks data based on pseudo-values of the cumulative incidence