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Nuryakin, Retno Widowati PA and Indah Fatmawati

. Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3). Day, G. S., and van den Bulte, C., 2002. Superiority in Customer Relationship Management : Consequences For Competitive Adventage and Performance (Vol. no. 02-123). Cambridge: MA: Marketing Science Institute. Dyer, J. H., and Singh, H., 1998. The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage. Academy of Management Review, 23 (4), 660-679. http://dx.doi.org/10.5465/amr.1998.1255632 Eisingerich, A. B., and Bell

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Raminta Jokubauskienė and Rimgailė Vaitkienė

. Research Policy, 40, 500-509. https://doi.org/10.1016/j.respol.2010.11.004 Piller, F. T., & Ihl, C. (2009). Open Innovation with Customers. Foundations, Competences and International Trends. Technology and Innovation Management Group. RWTH Aachen University. Germany. Puck, J., Rygl, D., & Kittler, M. (2006). Cultural antecedents and performance consequences of open communication and knowledge transfer in multicultural process-innovation teams. Journal of Organisational Transformation and Social Change, 3(2), 223-241. https://doi.org/10