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The process approach to service quality management

. Process management of service safety, W: Legal and Intangible Aspects of Safety, M. Niciejewska, J. Lewandowski (red.), Oficyna Wydawnicza SMJiP, Częstochowa. L ovelock , C., W ritz , J. 2007. Service Marketing-People, Technology, Strategy , Pearson Prentice Hall. M eidutė -K avaliauskienė , I., A ranskis , A., L itvinenko , M. 2014. Customer Satisfatcion with the quality of logistics services, Procedia – Social and Behavior Sciences, 110, 330-341, DOI: 10.1016/j.sbspro.2013.12.877 M endling , J., B aesens , B., B ernstein , A., F ellmann , M. 2017

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Sustainable Consumption and Segmentation of Potential Low Emission Vehicle Buyers

REFERENCES Anable, J., 2005. Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying Travel Behaviour Segments using Attitude Theory. Transport Policy, 12 (1): 65-78. Anderson, T. Jr, Cunningham, W.H., 1972. The socially conscious consumer . Journal of Marketing, 36 (7), 23-31. Berkowitz, L., Lutterman, K.G., 1968. The traditional socially responsible personality. Public Opinion Quarterly, 32, 169-85. Borthwick, S., Carreno, M., 2012. Persuading Scottish drivers to buy low emission cars? The potential role of green

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