Karimi, A., Safari, H., Hashemi, S.H., Kalantar, P. (2014). A study of the Baldrige award framework using the applicant scoring data. Total Quality Management Business Excellence, 25(5-6), pp. 461-477.
Leman-Tomaszewska, M., Latowska, K., Kłos, Z. and Koper, K. (2012). Postrzeganie stosowania modelu doskonałości EFQM w kontekście sukcesu rynkowego. Zarządzanie i Finanse, 10(3) cz. 1, pp. 157-169.
Molenda, M. (2012). Znaczenie wartości organizacyjnych w rozwoju kultury jakości. Zeszyty Naukowe Politechniki Śląskiej. Seria: Organizacja i Zarządzanie, 63a(1891
particular dyad generated reciprocal effects ( Salas et al., 2015 ; Kim and Choi, 2015 ; Whipple et al., 2015 ; Carter et al., 2017 ). The obtained responses from both actors in a dyad were then captured as averaged scores indicating the relational performance of upstream (supplier–manufacturer) and downstream (manufacturer–customer) dyads. To demonstrate the supply chain performance, we applied six opinion-based measures dealing with customer-focused performance. It allowed to capture the role of the market as the ultimate mechanism for determining supply
high scores (0.560 for cost leadership; and −0.571 for differentiation), while the strategy of diversification had a low score (−0.12).
The regression analysis was performed as a main statistical analysis. Coefficients are presented in Tab. 2 .
Tab. 2 Coefficients of the Anova regression analysis (with Open_Innovation as dependent variable)
M odel B
N on - standardised coefficient
S tandardised coefficient
product), which scored 31%, 27% and 26%, respectively. These results can be explained by the fact that submitting represents the lowest level of consumer empowerment, compared to other types of co-creation (as the company dictates the format that contributions must follow and also has full power to select which consumer contributions to adopt), while more consumers are seeking to receive a more active role in the creation of the products they consume. The almost equal distribution of opinions among these three types of co-creation can be explained by the fact that all
Innovative activity of enterprises in Poland is mostly generated by European funds that concern boosting European regions based on its significant resources and new technologies. Polish enterprises development within innovations is based mainly on accumulating new products and new technologies that improve organization and increase sale of products and services. Papers presents research findings that concern problems resulting from the innovations implementing in Polish enterprises comparing with European results. There is presented European Innovation Index providing a comparative assessment of the innovation performance at the country level of the EU Member States and the Regional Innovation Scoreboard (RIS) that presents results of innovative activity in Polish and European enterprises including regional data from the Community Innovation Survey (CIS).
In the years 2012-2014 on Banu-Maracine DRS there were tested an assortment of 25 isogenic lines of wheat (Triticum aestivum ssp.vulgare), the analyzed characters being the number of seeds/spike, seeds weight/spike (g), no. of spikes/m2, weight of a thousand seeds (WTS) (g) and no. of emerged plants/m2. Based on recorded data and statistical processing of those, they were identified a numbers of links between these characters. Also available regression models were identified between some of the studied characters. Based on component analysis, no. of seeds/spike and seeds weight/spike are components that influence in excess of 88% variance analysis, a total of seven genotypes with positive scores for both factors.
In the years 2012-2014 on Banu-Maracine DRS were tested an assortment consists of 25 isogenic lines of common wheat (Triticum aestivum ssp.vulgare), with the combination of Rht1&rht8 genes, the analyzed characters being the hight of the strain (cm), the number of seeds/spike, seeds weight/spike (g), no. of spikes/m2, weight of a thousand seeds (WTS) (g) and no. of emerged plants/m2. Based on recorded data and statistical processing of those, they were identified a numbers of links between these characters, links quantified by using the correlation.
Regarding the classification based on the average high of the strain, it was found that that there is a strong link between some characters too. Based on component analysis, the no. of seeds/spike and the seeds weight/spikes are components that influence in excess of 83% variance analysis, a total of five genotypes having positive scores for both factors.
Austin, P. C. (2011). An introduction to propensity score methods for reducing the effects of confounding in observational studies. Multivariate Behavioral Research , 46 (3), 399-424.
Barney, J. B. (2001). Is the resource-based „view” a useful perspective for strategic management research? Yes. Academy of Management Review , 26 (1), 41-56.
Borkowska-Niszczota, M. (2014). Ocena potencjału turystycznego obszarów przyrodniczo cennych województwa podlaskiego [Assessment of the tourism potential of the naturally valuable areas of
Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.
Enterprises which want to ensure a secure and stable market position must constantly look for ways to convince customers (current and potential) that their goods and services are competitive and represent a sufficiently high level of quality, consistent with the their needs. Service enterprises use specific methods and tools to analyze the quality of their services and to be sure that these services are competitive on the market. One of the important elements of such an analysis is the assessment of customer satisfaction. This research should be treated as a key stage in the customer satisfaction management system. Without knowing the customers' expectations, the enterprise is unable to determine what to improve and correct. In this case, the Customer Satisfaction Index (CSI), which not only indicates what to improve, but also shows the level of customer satisfaction, should be used. The purpose of the paper is to assess customer satisfaction in a service point of a known producer of men's clothes. The CSI index and a specially developed survey were used for the research. The questionnaire was filled in by the customers of the research service point after the service delivery. According to the obtained results, individual determinants should be maintained and monitored by the enterprise. The research also identified areas for improvement, i.e. product quality, design and ways of payment. However, the overall CSI score is good, which means that despite few problems with customers' satisfaction, they are satisfied with the research service point.