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The role of the EFQM model in precepting quality in Polish enterprises

-32. Karimi, A., Safari, H., Hashemi, S.H., Kalantar, P. (2014). A study of the Baldrige award framework using the applicant scoring data. Total Quality Management Business Excellence, 25(5-6), pp. 461-477. Leman-Tomaszewska, M., Latowska, K., Kłos, Z. and Koper, K. (2012). Postrzeganie stosowania modelu doskonałości EFQM w kontekście sukcesu rynkowego. Zarządzanie i Finanse, 10(3) cz. 1, pp. 157-169. Molenda, M. (2012). Znaczenie wartości organizacyjnych w rozwoju kultury jakości. Zeszyty Naukowe Politechniki Śląskiej. Seria: Organizacja i Zarządzanie, 63a(1891

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Problems of Polish enterprises in the field of innovation

Abstract

Innovative activity of enterprises in Poland is mostly generated by European funds that concern boosting European regions based on its significant resources and new technologies. Polish enterprises development within innovations is based mainly on accumulating new products and new technologies that improve organization and increase sale of products and services. Papers presents research findings that concern problems resulting from the innovations implementing in Polish enterprises comparing with European results. There is presented European Innovation Index providing a comparative assessment of the innovation performance at the country level of the EU Member States and the Regional Innovation Scoreboard (RIS) that presents results of innovative activity in Polish and European enterprises including regional data from the Community Innovation Survey (CIS).

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Analysis of the effectiveness in the disbursement of the European Regional Development Fund for selected entities in the tourism economy

L iterature Austin, P. C. (2011). An introduction to propensity score methods for reducing the effects of confounding in observational studies. Multivariate Behavioral Research , 46 (3), 399-424. Barney, J. B. (2001). Is the resource-based „view” a useful perspective for strategic management research? Yes. Academy of Management Review , 26 (1), 41-56. Borkowska-Niszczota, M. (2014). Ocena potencjału turystycznego obszarów przyrodniczo cennych województwa podlaskiego [Assessment of the tourism potential of the naturally valuable areas of

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The models evaluating courier and messenger companies in Poland

Abstract

Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.

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Assessment of Customer Satisfaction as an Element Deciding About Enterprise's Competitiveness

Abstract

Enterprises which want to ensure a secure and stable market position must constantly look for ways to convince customers (current and potential) that their goods and services are competitive and represent a sufficiently high level of quality, consistent with the their needs. Service enterprises use specific methods and tools to analyze the quality of their services and to be sure that these services are competitive on the market. One of the important elements of such an analysis is the assessment of customer satisfaction. This research should be treated as a key stage in the customer satisfaction management system. Without knowing the customers' expectations, the enterprise is unable to determine what to improve and correct. In this case, the Customer Satisfaction Index (CSI), which not only indicates what to improve, but also shows the level of customer satisfaction, should be used. The purpose of the paper is to assess customer satisfaction in a service point of a known producer of men's clothes. The CSI index and a specially developed survey were used for the research. The questionnaire was filled in by the customers of the research service point after the service delivery. According to the obtained results, individual determinants should be maintained and monitored by the enterprise. The research also identified areas for improvement, i.e. product quality, design and ways of payment. However, the overall CSI score is good, which means that despite few problems with customers' satisfaction, they are satisfied with the research service point.

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Gerontechnology — the assessment of one selected technology improving the quality of life of older adults

results Firstly, the respondents rated the technology in terms of its innovativeness. Then, the respondents assessed the technology in terms of demand. The respondents also made a technology assessment in terms of socio-ethical aspects and usability. Then, average scores of technologies of personal care robots for older adults in terms of the innovation criterion, demand, socio-ethical aspects, usability and functionality were calculated based on individual data ( Fig. 1 ). Fig. 1 Collective assessment of the technology of personal care robots for older adults

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Performance of an automated process model discovery – the logistics process of a manufacturing company

. Precision, on the other hand, measures the ability of a model to generate the behaviour present in the event log. Similarly to fitness, the range of the precision function is the interval [0,1], where the value of precision equal to 1 means that any trace produced by the process model is found in the event log. Both quality dimensions can be combined into one index called the F-score, which is the harmonic mean of the two measures. For the purpose of this study, Markovian fitness and precision are used ( Augusto et al., 2019 ). It is necessary that the used modelling

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Influence of personal variables on entrepreneurial intention: A comparative study between Poland and Spain

randomly among those with the greatest attendance of the students to the classrooms, so that the number of students in the sample of each of the courses was representative of the one that exists in the degree. The research was conducted in the first quarter of 2019. Table 1 presents the data of the sample, formed of 721 respondents. The initial sample included 23 respondents who were excluded because they left items unanswered, or they gave all the items the same score. The size of the sample and that of the subsamples meets the minimum rule of being 10 times greater

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Benchmarking of contributory organisations within the framework of technical efficiency

, on a monotonic hierarchical fuzzy inference tool as an effective means to gather the judgements and scores against the key performance indicators (KPIs) of each sustainability perspective into an aggregated index. Chodakowska and Nazarko (2016) presented the concept of environmental efficiency analysis based on the DEA in the case of desirable and undesirable results and illustrated by a case study of European countries. This assessment tool could be useful for benchmarking studies. At the same time, Raifman et al. (2018) presented their model for healthcare

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Contract Awards Disparity among Multinational and Indigenous Construction Companies

Abstract

The key players in the construction industry are the construction companies. However, the level of contract awards among multinational and indigenous construction companies in most developing countries is poorly understood. This research aim at determining the level of contract awards among multinational and indigenous construction companies. The research employed a quantitative approach using both primary and secondary method of data collection to achieve the stated objective. Purposive sample techniques were used for collecting both the primary and secondary data. Structured questionnaires were administered to 70 construction professionals and contractors to determine the factors responsible for low indigenous contractor’s participation and award of contracts. Primary and secondary data were collected, and the findings reveal that 65% of the contract awards between 2002 and 2012 were won by the multinational construction companies. While the lack of requisite skill and technical know-how with a percentage severity index (SI) score of 97% was responsible for low indigenous construction companies awards. This result indicates that the multinational construction companies are dominating the construction industry.

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