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Svetlana Bačkalić, Boško Matović and Anja Bašić

level approach” , Journal of Safety Research 38 (5), 581–587, 2007 . [8]. D. JOVANOVIĆ, T. BAČKALIĆ, S. BAŠIĆ: “ The application of reliability models in traffic accident frequency analysis” , Safety Science 49, pp. 1246–1251, 2011 . [9]. D. LORD, F. MANNERING: “ The statistical analysis of crash-frequency data: a review and assessment of methodological alternatives ”, Transportation Research Part A 44 (5), 291–305, 2010 . [10]. J. MARTIN: „ Relationship between crash rate and hourly traffic flow on interurban motorways “, Accident Analysis and

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Manuela Ingaldi

distribution , (in Polish), Rynek Energii, No 4, 43-47. J ubenville , T., C airns , S. 2016. An Introduction to the Enhanced Critical Incident Technique , International Journal Of Qualitative Methods, 15(1). K adłubek , M. 2011. Servqual as a method of evaluating service quality in logistics , (in Polish), Logistyka, 5, 681-684. K araszewski , R. 2001. Servqual - a method of evaluating quality of the provided service , (in Polish), Problemy Jakości, 5, 8-10. K ardas , E. 2016. The assessment of quality of products using selected quality

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Joanna Rosak-Szyrocka

Behavioral Sciences, vol. 207, 79-89. B orkowski , S. 2012. Toyotarity. BOST Method as the Instrument of Assessment Process Functioning According to Toyota Principles , University of Maribor, Faculty of Logistics, Celje, 104. B orkowski , S., R osak -S zyrocka , J. 2015. Toyotaryzm. Identyfikacja ważności czynników w metodzie BOST , Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji, Częstochowa, 141. B orkowski , S., U lewicz , R., S elejdak , J., K onstanciak , M., K limecka -T atar , D. 2012. T he Use of 3x3 Matrix to Evaluation of