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Eftihia Nathanail, Lambros Mitropoulos, Ioannis Karakikes and Giannis Adamos

Logistics Engineering , 1(1), 58-63. 28. Jeon, C.M., Amekudzi, A. and Guensler, R. (2008). Sustainability assessment at the transportation planning level: Performances and measures and indexes. In 87 th Transportation Research Board Annual Conference. CD-ROM, January 13-17, 2008 . Washington D.C. 29. Nathanail, E., Gogas, M. and Adamos, G. (2016). Smart interconnections and urban freight transport towards achieving sustainable city logistics. Transp. Res. Proc . 14, 983 – 992. 30. Cellura, M., Longo, S. and Mistretta, M. (2011).The energy and

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Anjar Priyono

. 12. K. Mukherjee and S. Mondal, “Analysis of issues relating to remanufacturing technology - a case of an Indian company,” Technol. Anal. Strateg. Manag., vol. 21, no. 5, pp. 639-652, Jul. 2009. 13. N. Abraham, “The apparel aftermarket in India - a case study focusing on reverse logistics,” J. Fash. Mark. Manag., vol. 15, no. 2, pp. 211-227, 2011. 14. W. Kerr and C. Ryan, “Eco-efficiency gains from remanufacturing: A case study of photocopier remanufacturing at Fuji Xerox Australia,” J. Clean. Prod., vol. 9, pp. 75-81, 2001

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Seyama Sultana and Abdul Momen

. Advances in Consumer Research, 8, 129–135. Arambewela, R., & Hall, J. (2009) An empirical model of international student satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4), 555–569. doi:10.1108/13555850910997599. Astin, A. W. (1993) What matters in college?. San Francisco: Jossey-Bass. Baker, R.W., McNeil, O.V. and Sirky, B. (1985) Expectation and reality in freshmen: adjustment to college, Journal of Counselling Psychology, 32, 94–103. Betz, E. L., Klingensmith, J. E., & Menne, J. W. (1970) The measurement and

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Maria Vodenicharova

) 10. Tanik, M. (2010). Improving “order handling “process by using qfd & fmea methodologies: A case study. International Journal of Quality and Reliability Management, Vol.27, no.4, pp. 404-423. 11. Šolc M. (2012). Applying of Method FMEA (Failure Mode and Effects Analysis) in the Logistics Process, Advanced Research in Scientific Areas, pp.1906-1911 12. Sutrisno, A., Lee Tzong-Ru. (2011). Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap, International Journal of Engineering

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Katariina Koistinen, Ville Uusitalo and Anna Huostila

, 30(4), 211-220. DOI: 10.1108/09590550210423681 4. San-Martín, S., Prodanova J. & Jiménez, N. (2015). The impact of age in the generation of satisfaction and WOM in mobile shopping. Journal of Retailing and Consumer Services, 23, 1-8. DOI: 10.1016/j.jretconser.2014.11.001 5. Björklund, M., Forslund, H. & Isaksson, M. (2016). Exploring logistics-related environmental sustainability in large retailers. International Journal of Retail & Distribution Management, 44(1), 38-57. DOI: 10.1108/IJRDM-05-2015-0071 6. Kolk, A

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Nina Bucalo and Borut Jereb

). ISO 31000:2009 Risk Management - Principles and Guidelines. Retrieved June 08, 2015, from 14. Jereb, B. (2014). Upravljaje Tveganj. Celje: University in Maribor - Faculty of logistics. 15. Jereb, B. & Cvehte, T. (2013). Risk Catalog. Retrieved April 04, 2015 from 16. ISO. (2009). Risk Management - Risk Assessment Techniques. Retrieved June 10, 2015, from

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Osayuwamen Omoruyi

, A. 2011. A structural equation model assessment of logistics strategy. The International Journal of Logistics Management, 22(3), 284-305. Kussing, U., Pienaar, W.J. 2016. Product returns and reverse logistics management. In Vogt, P. 2016. Business Logistics Management . 5th Ed. Cape Town, South Africa: Oxford. Ilker E., Sulaiman A., Musa, R., Sunusi A. 2016. Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics , 5(1), 1-4. Lia, S., Ragu-Nathanb, B., Ragu-Nathanb, T.S., Raob, S. 2006

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Aleksandra Anđelković, Nada Barac and Goran Milovanović

, Industrial Marketing Management, 29 (1): 37 - 44. Christopher, M., Peck, H. (2004) Building the Resilient Supply Chain, International Journal of Logistics Management, 15 (2): 1-30. Coutu, D. (2002) How resilience works, Harvard Business Review, 80 (5): 46-51. Craighead, C., Blackhurst, B., Rungtusanatham, M. & Handfield, R. (2007) The severity of supply chain disruptions: design characteristics and mitigation capabilities, Decision Sciences, 38 (1): 131-156. Donga, G.(2006) Motives and Partner Selection

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Reza Mohammady Garfamy

References Blomqvist, K., Kyläheiko, K., & Virolainen, V.M. (2002). Filling a gap in traditional transaction cost economics: Towards transaction benefitsbased analysis. International Journal of Production Economics , 79 (1), 1-14. Chandra, C., & Kumar, S. (2000). An application of a system analysis methodology to manage logistics in a textile supply chain. Supply Chain Management: An International Journal , 5 (5), 234-245. Chen, I.J., & Paulraj, A. (2004). Towards a theory of supply chain

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Aleksandra Anđelković, Nada Barac and Marija Radosavljević

for measuring and improving efficiency in distribution channels. International Journal for Traffic and Transport Engineering, 6 (2), 137-148. Andrejić, M. M. (2015). Modeli merenja i unapređenja efikasnosti logističkih procesa distribucije proizvoda [Models for measuring and improving eficiency of logistics processes in product distribution]. Ph.D. Thesis. Faculty of transport and traffic engineering, University of Belgrade. Basket, E. (2016). Handbook on the Economics of Retailing and Distribution. Cheltenham: Edward Elgar Publishing. Berzkalne, I