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Eftihia Nathanail, Lambros Mitropoulos, Ioannis Karakikes and Giannis Adamos

Logistics Engineering , 1(1), 58-63. 28. Jeon, C.M., Amekudzi, A. and Guensler, R. (2008). Sustainability assessment at the transportation planning level: Performances and measures and indexes. In 87 th Transportation Research Board Annual Conference. CD-ROM, January 13-17, 2008 . Washington D.C. 29. Nathanail, E., Gogas, M. and Adamos, G. (2016). Smart interconnections and urban freight transport towards achieving sustainable city logistics. Transp. Res. Proc . 14, 983 – 992. 30. Cellura, M., Longo, S. and Mistretta, M. (2011).The energy and

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Maria Vodenicharova

) 10. Tanik, M. (2010). Improving “order handling “process by using qfd & fmea methodologies: A case study. International Journal of Quality and Reliability Management, Vol.27, no.4, pp. 404-423. 11. Šolc M. (2012). Applying of Method FMEA (Failure Mode and Effects Analysis) in the Logistics Process, Advanced Research in Scientific Areas, pp.1906-1911 12. Sutrisno, A., Lee Tzong-Ru. (2011). Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap, International Journal of Engineering

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Katariina Koistinen, Ville Uusitalo and Anna Huostila

, 30(4), 211-220. DOI: 10.1108/09590550210423681 4. San-Martín, S., Prodanova J. & Jiménez, N. (2015). The impact of age in the generation of satisfaction and WOM in mobile shopping. Journal of Retailing and Consumer Services, 23, 1-8. DOI: 10.1016/j.jretconser.2014.11.001 5. Björklund, M., Forslund, H. & Isaksson, M. (2016). Exploring logistics-related environmental sustainability in large retailers. International Journal of Retail & Distribution Management, 44(1), 38-57. DOI: 10.1108/IJRDM-05-2015-0071 6. Kolk, A

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Nina Bucalo and Borut Jereb

). ISO 31000:2009 Risk Management - Principles and Guidelines. Retrieved June 08, 2015, from https://www.iso.org/obp/ui/#iso:std:iso:31000:ed-1:v1:en 14. Jereb, B. (2014). Upravljaje Tveganj. Celje: University in Maribor - Faculty of logistics. 15. Jereb, B. & Cvehte, T. (2013). Risk Catalog. Retrieved April 04, 2015 from http://labinf.fl.uni-mb.si/risk-catalog/ 16. ISO. (2009). Risk Management - Risk Assessment Techniques. Retrieved June 10, 2015, from https://www.iso.org/obp/ui/#iso:std:iec:31010:ed-1:v1:en

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Tatjana Štaube and Ineta Geipele

://eu-smartcities.eu/. European Environment Agency (EEA). (2010). The European environment. State and outlook 2010. Land use. Retrieved January 14, 2011, from http://www.eea.europa.eu/soer. Euromonitor International. (2010). World Economic Prospects 2010 (8th ed.). Retrieved August 10, 2010, from http://www.euromonitor.com/World. Falcioğlu, P., & Akgüngör, S. (2008). Regional Specialization and Industrial Concentration Patterns in the Turkish Manufacturing Industry: An Assessment for the 1980-2000 Period1. European Planning Studies, 16(2), 303-323. https

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Rositsa Petkova-Slipets and Penka Zlateva

References [1] BAI, B. – PARK, D. W. – VO, H. – DESSOUKY, S. – IM, J.: Thermal Properties of Asphalt Mixtures Modified with Conductive Fillers. Journal of Nanomaterials, Vol. 2015, Article ID 926809, 2015, https://doi.org/10.1155/2015/926809 . [2] MOUKOMEL, A. – MORIDPOUR, S.: Relationship between Asphalt Composition and Thermal Behaviour for Solar Energy Collection. Journal of Traffic and Logistics Engineering, Vol. 2, 2014, pp. 230 - 235, https://doi.org/10.12720/jtle.2.3.230-235 . [3] POLACCO, G. – FILIPPI, S. – MERUSI, F. – STASTNA, G.: A

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Pedro Porfírio Coutinho Guimarães

.]: Retail Planning for the Resilient City (pp. 19-44). Lisboa, CEG. Barata-Salgueiro, T., Erkip, F. (2014): ‘Retail planning and urban resilience - An introduction to the special issue. Cities 36: 107-111. Boschma, R. (2015): Towards an evolutionary perspective on regional resilience. Regional Studies 49(5): 733-7551. Cachinho, H. (2014): Consumerscapes and the resilience assessment of urban retail systems. Cities, 36: 131-144. Cachinho, H., Barata-Salgueiro, T. (2016): Os sistemas comerciais urbanos em

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Miroslava Rakovska

R eferences 1. K. Gotzamani, P. Longinidis, and F. Vouzas, “The logistics services outsourcing dilemma: quality management and financial performance perspectives”, Supply Chain Management: An International Journal , vol. 15, no. 6 pp. 438–453, September 2010. 2. S. J. Grawe, P. J. Daugherty, and P. M. Ralston, “Enhancing dyadic performance through boundary spanners and innovation: An assessment of service provider–customer relationships”, Journal of Business Logistics , vol. 36, no. 1, pp. 88–101, March. 2015. 3. P. R. Murphy and R. Poist

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Marta Kadłubek and Borut Jereb

References 1. M. Nowicka-Skowron, “Logistics objectives in view of a business strategy,” Freiberger Forschungshefte, Freiberg: D 238 Wirtschaftswissenschaften, 2010, p. 268-277. 2. J.T. Mentzer, D.J. Flint, and G.T.M. Hult, “Logistics service quality as a segment customized-process,” in Journal of Marketing, No. 65, 2001, p. 82-104. 3. C.C. Bienstock, J.T. Mentzer, and M.M. Bird, “Measuring physical distribution service quality,” in Journal of Academy of Marketing Science, No. 25, 1997, p. 31

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Alan Bury, Dimitrios Paraskevadakis, Jun Ren and Farhan Saeed

.R. & Allen, B.J. (1997). A longitudinal assessment of motor carrier-shipper relationship trends, 1990 vs. 1996. Transportation Journal. 37(1), 5-17. Cullinane, T. & Toy, T. (2000). Identifying influential attributes in freight route/mode choice decisions: a content analysis. Transportation Research Part E: Logistics and Transportation Review. 36(1), 41-53. DOI: 10.1016/S1366-5545(99)00016-2. Danielis, R., Marcucci, E. & Rotaris, L. (2005). Logistics managers’ stated preferences for freight service attributes. Transportation Research Part E