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Bakae Aubrey Mokoena and Manilal Roy Dhurup

-1. Castle, J., Alman, R., Kostelnik, R. & Smith, S. (2015) Factors that affect the usage of fitness and recreation centers by students on College campuses. Journal of Physical Education and Sports Management, 2 (2): 100-119. Celik, A. & Akyol, K. (2015) Predicting student satisfaction with an emphasis on campus recreation sports and cultural facilities in a Turkish University. International Education Studies, 8 (4): 7-22. Dagger, T., Sweeney, J.C. & Johnson, J. (2007) Service quality attribute weights: How do novice and longer-term customers construct service

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David Havíř

, P. (2011). Customer experience: are we measuring the right things? International Journal of Market Research, 53(6), 771. McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z. J., Perks, H., & Friman, M. (2015).Fresh perspectives on customer experience. The Journal of Services Marketing, 29(6/7), 430-435. McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C., & van Kasteren, Y. (2012). Health Care Customer Value