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Zoltán Szakál

solution to increase the value of a standard quality product. [online] Available at: <http://www.wine-economics.org/aawe/wp-content/uploads/2013/05/portland-046-Menival-Charters.pdf> [Accessed 25 March 2017]. [5] Mintel Group (2017). Wine tourism 2017 [online] Available at: < https://www.aaaa.org/wpcontent/uploads/2017/04/Global-Mintel-Wine-tourism-2017-03.pdf> [Accessed 18 May 2017] [6] Mitchell, R.D., Hall, C.M. and McIntosh, A.J. (2000). Wine turism and consumer behaviour. In Hall, C.M., Sharples, L., Cambourne B and. Macionis (eds

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Taina Savolainen and Palmira López-Fresno

References Baum, N. 2006. Informed Consent: Comprehension is the Key. Patient Safety & Quality Healthcare. ASQ 3 (3): 34-38. Burke, C. S., Sims, D. E., Lazzara E. H.; Salas, E. 2007. Trust in leadership: A multi-level review and integration. The Leadership Quarterly 18: 606–632. Carlzon, J. 1985. El Momento de la Verdad. Ediciones Díaz de Santos. Spain. Cowan, J. 2000. Consent and Clinical Governance: Improving Standards and Skills. Clinical Performande and Quality Healthcare 8 (2): 124-128. Cullen, R. 2005. Empowering Patients through Health

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Ursula Nothelle-Wildfeuer

References Albert M., Kapitalismus contra Kapitalismus, Frankfurt, New York, 1992. Aretz J., Zur Geschichte und Aktualität des Rheinischen Kapitalismus, In: Spangenberger M. (Ed.), Rheinischer Kapitalismus und seine Quellen in der Katholischen Soziallehre, Münster, 1-7, 2011. Butterwegge C., Lösch B., Ptak R., Kritik des Neoliberalismus, Wiesbaden, 2008. Dahrendorf R., Wie sozial kann die Soziale Marktwirtschaft noch sein? 3. Ludwig-Erhard-Lecture, ed. by Chancen für Alle - Initiative Neue Soziale Marktwirtschaft, Köln, 2004. Deckers

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Michael Wong and Davey Yeung

References Aiken, C., & Keller, S. (2009). The irrational side of change management. McKinsey Quarterly , Vol. 2 No.10, 100-109. Anheier, H. K. (2001). Dimensions of the third sector: Corporative perspectives and structures. Journal of Youth Studies, Vol. 4 No. 2, 3-27. Atkinson, P. (2005). Managing resistance to change. Change Management , Spring, 14-19. Avolio, B. J., Walumbwa, F. O., & Weber, T. J. (2009). Leadership: Current theories, research, and future directions. Annual Review of Psychology , Vol. 60, 421-449. Bamford, D

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Zsuzsanna Járfás

. 1168-1181. [10] Calori, R., Baden-Fuller, C. and Hunt, B. (2000). Managing Change at Novotel: Back to the Future, Long Range Planning. [online] Available at: <www.elsevier.com/locate/lrp> [Accessed 16 October 2018]. [11] Carneiro, J., da Rocha, A. and da Silva, J. F. (2008). Challenging the uppsala internationalization model: a contingent approach to the internationalization of services, BAR - Brazilian Administration Review, 5(2), pp. 85-103. [12] Chan, C. M., Isobe, T. and Makino, S. (2008). Which country matters