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Aviation Crew Recovery Experiences on Outstations

. Chen, “Investigating the effects of job demands and job resources on cabin crew safety behaviors,” Tourism Management, vol. 41, pp. 45-52, Apr. 2014. http://doi.org/10.1016/j.tourman.2013.08.009 [10] L. H. Kao, M. Stewart and K. H. Lee, “Using structural equation modeling to predict cabin safety outcomes among Taiwanese airlines,” Transportation Research. Part E, vol. 45, issue 2, pp. 357-365, 2009. http://doi.org/10.1016/j.tre.2008.09.007 [11] B. J. Searle, “Detachment From Work in Airport Hotels: Issues for Pilot Recovery,” Aviation

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Overview of the main methods of service quality analysis

marketing , (in Polish), Oficyna Ekonomiczna Wolters Kluwer Polska, Kraków. D aszkowska , M. 1998. Services. Production, market, marketing , (in Polish), Warszawa, Wydawnictwo Naukowe PWN, Warszawa. D ziedzic , E. (ed.) (2015). Consumer survey of tourism services in the regions , (in Polish), Polska Organizacja Turystyczna, Warszawa. EIPA, 2006. Common Assessment Framework, Maastricht. F lanagan , J.C. 1954. The Critical Incident Technique, Psychological Bulletin, 51(4). G arczarczyk , J. 2000. The quality of banking and insurance

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