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Aesthetic medicine tourism – nature and scope of the services

References Białk-Wolf, A. (2010). Potencjał rozwojowy turystyki medycznej [The Potential of development of Medical Tourism]. Zeszyty Naukowe Uniwersytetu Szczecińskiego, 591. Ekonomiczne Problemy Usług, 53, 653-662. Bookman, M. Z., & Bookman, K. R. (2007). Medical tourism in Developing Countries. New York, USA: Palgrave MacMillan. Connell, J. (2006). Sun, Sea, Sand &… Surgery. Tourism Management, 27(6), 1093-1100. Dryglas, D. (2006). Kształtowanie produktu turystycznego uzdrowisk w Polsce

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Consumer participation in the health tourism innovation process

L iterature Amodeo, J. (2010). Medical Refugees and the Future of Health Tourism. World Medical & Health Policy , 2 , 65-81. doi:10.2202/1948-4682.1103 Aw, B. Y., Roberts, M. J., & Xu, D. Y. (2011). R&D Investment, Exporting, and Productivity Dynamics. American Economic Review , 101 , 1312-1344. doi:10.1257/aer.101.4.1312 Baczko, T. (Ed.). (2012). Report on Innovativeness of the Health Sector in Poland in 2012 . Warsaw: Polisch Academy of Science. Balezentis, A., & Balkiene, K. (2014). Innovation policy measurement: analysis of

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Analysis of the effectiveness in the disbursement of the European Regional Development Fund for selected entities in the tourism economy

L iterature Austin, P. C. (2011). An introduction to propensity score methods for reducing the effects of confounding in observational studies. Multivariate Behavioral Research , 46 (3), 399-424. Barney, J. B. (2001). Is the resource-based „view” a useful perspective for strategic management research? Yes. Academy of Management Review , 26 (1), 41-56. Borkowska-Niszczota, M. (2014). Ocena potencjału turystycznego obszarów przyrodniczo cennych województwa podlaskiego [Assessment of the tourism potential of the naturally valuable areas of

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Enhancing the tourist attraction visiting process with gamification: key concepts

References Adamou, B. (2011). McDonald’s: The Masters of Gamification. Research Access. Retrieved from http://researchaccess.com/2011/08/mcdonald%E2%80%99s-the-masters-of-gamification/ BalticMuseums. (2017). BalticMuseums: Love IT! [Project Website]. Retrieved from http://bmloveit.usz.edu.pl Bartle, R. A. (2003). Designing Virtual Worlds. Indianapolis, USA: New Riders. Bulencer, P., & Egger, R. (2015). Gamification in Tourism, designing memorable experiences. Norderstedt, Germany: Books on

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Creating an image of a region – Euroregion Beskydy and Euroregion Cieszyn Silesia examples

. Kolb, B. M. (2006). Tourism Marketing for Cities and Towns: Using Branding and Events to Attract Tourist. Burlington, USA: Elsevier Inc. Kotler, Ph., Haider, D. H., & Rein, I. (1993). Marketing Places. Attracting Investment, Industry and Tourism to Cities, States and Nations. New York, USA: The Free Press. Martineau, P. (1958). Sharper Focus for the Corporate Image. Harvard Business Review, 11/12, 49-58. Mruk, H. (2012). Marketing. Satysfakcja klienta i rozwój przedsiębiorstwa [Marketing. Customer satisfaction and

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“Appreciate me and i will be your good soldier”. The exploration of antecedents to consumer citizenship

, 3 , 142–175. Alderfer C. P. 1969 An Empirical Test of a New Theory of Human Needs Organizational Behaviour and Human Performance 3 142 175 Assiouras, I. et al. (2019). Value co-creation and customer citizenship behavior. Annals of Tourism Research , 78 , 102742. Assiouras I. 2019 Value co-creation and customer citizenship behavior Annals of Tourism Research 78 102742 Balaji, M. S. (2014). Managing Customer Citizenship Behaviour: a relationship perspective. Journal of Strategic Management , 22 (3), 223

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Open innovation in the context of organisational strategy

.1080/08956308.2017.1255054 Huizingh, E. (2011). Open innovation: state of the art and future perspectives. Technovation , 31 , 2–9. doi: 10.1016/j.technovation.2010.10.002 Huizingh E. 2011 Open innovation: state of the art and future perspectives Technovation 31 2 9 10.1016/j.technovation.2010.10.002 João, R., & Nijkamp, P. (2019). Impacts of innovation, productivity and specialization on tourism competitiveness–a spatial econometric analysis on European regions. Current Issues in Tourism , 22 (10), 1150–1169. doi: 10.1080/13683500.2017.1366434 João R. Nijkamp P

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CRM influence on organisational performance — the moderating role of IT reliability

of Interactive Marketing, 17 (2), 5–1. 10.1002/dir.10051 Kim J. Suh E. Hwang H. 2003 A model for evaluating the effectiveness of CRM using the balanced scorecard Journal of Interactive Marketing 17 2 5 1 Liao, S. H., Chen, Y. J., & Deng, M. Y. (2010). Mining customer knowledge for tourism new product development and customer relationship management. Expert Systems with Applications, 37 (6), 4212–4223. 10.1016/j.eswa.2009.11.081 Liao S. H. Chen Y. J. Deng M. Y. 2010 Mining customer knowledge for tourism new product

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Quality of Video Games: Introduction to a Complex Issue

, TQM & Business Excellence, 14, 959–967. Kao Y.-F., Huang L.-S., Wu C.-H., 2008. Effects of theatrical elements on experiential quality and loyalty intentions for theme parks , Asia Pacific Journal of Tourism Research, 13(2), 163–174. Lagari K. u.R., Crespi N., 2012. Toward Total Quality of Experience: A QoE Model in a Communication Ecosystem , IEEE Communications Magazine 50(4), 58-65. Murphy-Hill E., Zimmermann T., Nagappan N., 2014. Cowboys, Ankle Sprains, and Keepers of Quality: How Is Video Game Development Different from Software

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Memetic pool as a new approach in service quality analysis

L iterature Bahtar, A. Z., & Muda, M. (2016). The Impact of User – Generated Content (UGC) on Product Reviews towards Online Purchasing – A Conceptual Framework. Procedia Economics and Finance , 37 , 337-342. doi: 10.1016/S2212-5671(16)30134-4 Ball, J. A. (1984). Memes as replicators. Ethology and Sociobiology, 5 (3), 145-161. doi: 10.1016/0162-3095(84)90020-7 Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, 26 (4), 868-897. Blackmoore, S. (2000). The power of memes . Retrieved

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