S. Brezuleanu, Carmen Olguţa Brezuleanu, I. Brad, T. Iancu and A. Ciani
., 2000 - The Balanced Scorecard: not just another fad. Credit Union Executive Journal, 40 (1), 12-16.
Hasan H., Tibbits H. R., 2000 - Strategicmanagement of electronic commerce: an adaptation of the balanced scorecard. Internet Res., 10 (5), 439-450.
Hueng P., 2000 - Process performance measurement system: a tool to support process-based organizations. Total Qual. Manage., 11 (1), 67-85.
Kaplan R.S., Norton D.P., 1996 - The Balanced Scorecard: translating strategy into action. Harvard Business School Press, Boston