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Overview of the main methods of service quality analysis

services. Diagnosis, determinants, segmentation, (in Polish), Akademia Ekonomiczna. Poznań. G ilmore , A. 2003. Services Marketing and Management , Sage, London. G oranczewski , B., P uciato , D. 2011. Application of Servqual questionnaire in the measurement of quality of hotel services , Pol. J. Sport Tourism, 18, 166-171. G uglielmetti M ugion , R. 2010. Management of the quality of services with a view to multi-channel: an integrated approach to measure customer satisfaction, (in Italian), PhD thesis. “Sapienza” Università Di Roma, Facolta‟ Di

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