Guilherme Tucher, Flávio Antônio de Souza Castro, Nuno Domingos Garrido and Ricardo Jorge Fernandes
., 2012 ). These differences may be due to the characteristics of the stimuli used, the methodology applied and swimmers’ anthropometric characteristics ( Craig and Pendergast, 1979 ; Morais et al., 2012 ). Additionally, in accordance with a previous study ( Anderson et al., 2006 ), a SL decline and a SR increase from the beginning to the middle of the macrocycle were observed. However, with the posterior increase of anaerobic workouts, the SR increased (until week 9) as well as the SI1 (weeks 9‐12) and the SI3 (weeks 2‐12 and 9‐12), evidencing a technical quality
Oghojafor Ben Akpoyomare, Ladipo Patrick Kunle Adeosun and Rahim Ajao Ganiyu
Air travellers are increasingly becoming more demanding in terms of their expectations of the quality of service offered by airline carriers. Hence, operators must improve service delivery to retain their loyalty. This study investigates the relationship between airline service quality dimensions and customer loyalty among air passengers in Lagos state. Causal research design was adopted to examine the aforementioned relationship. Convenience sampling technique was used to survey 600 air travellers. Data collected from the respondents were analysed by using Pearson correlation analysis and Anova. The findings reveal that the service quality and its dimensions are positive and significantly related to each other, overall service quality and customer loyalty. The results of the study indicate no significant difference between customers’ travelling for different motives in their perception of the quality of services. It was also discovered that flight frequency was insignificantly connected to customer loyalty. In line with the above findings, the study concludes that the airline service quality improvement initiatives should begin with recognition of customers’ needs. Correspondingly, airline operators should cultivate strategies to fulfil their service promise along the service quality dimensions, most important to air travellers to enhance customer loyalty.
-efficacy, imagery use, and adherence to rehabilitation by injured athletes. J Sport Rehabil , 2005. 14(2), 150-167.
Peer, K.S., Rakich, J.S. Accreditation and continuous qualityimprovement in athletic training education. J Athl Training , 2000. 35(2), 188-193.
Robbins, J.E., Rosenfeld, L.B. Athletes' perceptions of social support provided by their head coach, assistant coach, and athletic trainer, pre-injury and during rehabilitation. Journal of Sport Behavior , 2001. 24(3), 277-297.
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