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Exploring service quality of low-cost airlines in Europe: An integrated MCDM approach

multiple criteria approach for airline passenger satisfaction measurement and service quality Improvement. Journal of Air Transport Management , 68 , 61-75. Tsantoulis, M., & Palmer, A. (2008). Quality convergence in airline co-brand alliances. Managing Service Quality: An International Journal , 18 (1), 34-64. Tsaur, S. H., Chang, T. Y., & Yen, C. H. (2002). The evaluation of airline service quality by fuzzy MCDM. Tourism Management , 23 (2), 107-115. Vuthisopon, S., & Srinuan, C. (2017). Low-cost carrier passenger repurchase intention: A

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