Search Results

1 - 5 of 5 items :

  • "quality improvement" x
  • Corporate Social Responsibility (CSR), Compliance Management, Business Ethics x
Clear All
The Adoption of Management Systems Standards & Best Practices in Malaysia (Current and Future Trend)

Abstract

Considers the extent to which Standards Based Management Systems and best practices are being successfully implemented in Malaysian organizations. A survey on Malaysian organizations was conducted in June 2011 and has produced 143 positive responses. Highlights the findings of the survey such as the status of ISO 9000, TQM, 5-S, QCCs and quality tools & techniques, the benefits and difficulties, best practices most frequently used and the future trend of Malaysian quality improvement activities. Also highlights a model for the implementation of TQM for Malaysian organizations.

Open access
Some Practical Issues in the Application of Lean Six Sigma to Service Systems

Abstract

Six Sigma as a quality improvement framework has gained considerable popularity in the past two decades. Its extension Lean Six Sigma has also been embraced by many organizations for improvement of quality and business competitiveness. One important factor for the popularity of Six Sigma and Lean Six Sigma is their potential for improving service systems, in contrast to the conventional perceptions that only manufacturing systems can benefit from statistics-based methodologies. There are however a number of issues related to the nature of service systems that must be resolved before the full benefits of Lean Six Sigma can be realized. In this paper, these issues are discussed from a practical point of view from three angles: analytical, organizational, and personal. Awareness of the existence of such issues, if not the answers to all of them, is a pre-requisite to effective adoption of Lean Six Sigma tools.

Open access
Large Scale Construction Project Innovative Management Through 5-S

Abstract

It has been well-recognised that Japanese construction firms are good in safety, hygiene, quality, productivity and image. Over the last century, the Japanese have formalised the technique and name it as '5S' Practice. Through his research in Japan in 1988, the author has re-define the name as '5-S' and developed the world's first 5-S Audit Checklist. Since 1993, he used an innovative 5-S Checklist developed at SIRIM for training and consultancy in no less than 20 countries with over 100,000 persons from around 8,000 organisations world-wide. The objective of this paper is to explain the intricacy of the 5-S so that it can be understood easily and adopted readily by those who may find the tool useful. Some experience will also be shared in this article. It is hoped that this article can arouse the interest of the construction industry in Malaysia to take up this important and effective tool for quality improvement.

Open access
Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong

, Samuel K. Ho, (1996), “Managing quality in a UK local authority: the Leicester experience”, Managing Service Quality , Vol. 6 Iss: 5 pp. 38–44 Donald Klein, Jaideep Motwani, Beth Cole, (1998), “Quality improvement efforts at St Mary's Hospital: a case study”, Managing Service Quality , Vol. 8 Iss: 4 pp. 235–240 Henry C. Anderson, (1994), “Teamwork Brings TQM to Health Care”, Managing Service Quality , Vol. 4 Iss: 1 pp. 35–38 Ho S. K. M. (1999), TQM: An Integrated Approach – Implementing TQ through Japanese 5-S and ISO 9000 , Kogan Page, UK (95 & 97 Ed.), HKBU

Open access
Contribution of Lean Management to Excellence

of Quality Management , Vol. 2, No. 2, pp. 3-39. Bititci, U. S., Mendivil, K., Nudurupati, S., Garengo, P., Turner, T. (2006), “Dynamics of performance measurement and organizational culture”, International Journal of Operations & Production Management, Vol. 26 No. 12, pp. 1325-1350. Cagnazzo, L., Taticchi, Pl, Brun, A. (2010), “The role of performance measurement systems to support quality improvement initiatives at supply chain level”, International Journal of Productivity and Performance Management , Vol. 59 No.2, pp. 163-185. Choi, T. Y. and Eboch, K

Open access