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Understanding Process Performance Measurement Systems

., & Frolick, M. N. (2008). Critical success factors in business performance management—Striving for success. Information Systems Management, 25(2), 113-120. Attaran, M. (2004). Exploring the relationship between information technology and business process reengineering. Information & Management, 41(5), 585-596. Atkinson, A. A. (1998), Strategic Performance Measurement and Incentive Compensation, European Management Journal , Vol. 16, No. 5, Oct, pp. 552-561. Atkinson, A., Waterhouse, J., Wells, R

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Performance Measurement in Public Sector of Transition Countries

- Making Enron look good”, World Economics, Vol. 13, No.1, pp. 1-18. 5. Barzelay, M. (2001). „The New Public Management, Improving Research and Policy Dialogue”, Berkeley: University of California Press 6. Bolton, M. (2003), „Public sector performance measurement: delivering greater accountability”, Work Study, Vol. 52, No. 1, pp. 20-24. 7. Boyne, G. (2003), „Sources of public service improvement: A critical review and research agenda”, Journal of Public Administration Research and Theory, Vol. 13, No. 3, pp. 367-394. 8. Broadbent, J., Laughlin, R. (2009

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How to Use Linear Programming for Information System Performances Optimization

. (1998), “Structured and object-oriented methods in a complex IS”, Journal of Information and Organisational Sciences, Vol. 22, No. 2, pp. 45-59. 5. Brumec, J. V. (2002), “Strategic Planning of Information Systems (SPIS) - A Survey of Methodology”, CIT, Vol. 10, No. 3, pp. 225.-232. 6. De Waal, A. (2006), “Strategic Performance Management: A Managerial and Behavioural Approach”, London: Palgrave Macmillan. 7. Dumičić, K., Spremić, M., Pejić Bach, M. (2002), “Adding Value with Information Technology Investments: Survey

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Impact of Leadership Style to Financial Performance of Enterprises

References 1. Eljelly, A. M. (2004), “Liquidity-profitability tradeoff: An empirical investigation in an emerging market”, International journal of commerce and management, Vol. 14, No. 2, pp. 48-61. 2. Griffin, D. (2002). The emergence of leadership: Linking self-organization and ethics, Psychology Press, London. 3. Kang, W., Montoya, M. (2014), “The impact of product portfolio strategy on financial performance: The roles of product development and market entry decisions”, Journal of Product Innovation Management, Vol. 31, No. 3, pp. 516

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The Regression Analysis of Individual Financial Performance: Evidence from Croatia

Journal, Vol. 120, No. 548, pp. 381-410. 7. Banks, J., Oldfield, Z. (2007), „Understanding Pensions: Cognitive Function, Numerical Ability and Retirement Saving”, Fiscal studies, Vol. 28, No. 2, pp. 143-170. 8. Barber, B. M., Odean, T. (2001), „Boys Will be Boys: Gender, Overconfidence, and Common Stock Investment”, Quarterly Journal of Economics, Vol. 116, No. 1, pp. 261-292. 9. Barbić, D. (2017), “Investigating the role of financial knowledge, financial skills and behavioral control in explaining individuals’ performance in managing personal finances

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Optimization of a Call Centre Performance Using the Stochastic Queueing Models

), Queueing Theory for Telecommunications: Discrete Time Modelling of a Single Node System, Springer, New York. 4. Avramidis, A. N., Chan, W., Gendreau, M., L'Ecuyer, P. and Piscane, O. (2010), „Optimizing daily agent scheduling in a multiskill call center. European Journal of Operational Research“, Vol. 200 No. 3, pp. 822-832. 5. Brezavšček, A. and Baggia, A. (2013), "Stochastic queuing models: a useful tool for a call centre performance optimization", in Zadnik Stirn, L., Žerovnik, J., Povh, J., Drobne, S. and Lisec, A. (Eds.) The 12th

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The Influential Knowledge Factors of Companies’ Performance in Slovenia

-being”, The Financial Times Limited, September 13, 2009, available at (18 June 2015) 38. Stiglitz, J. E., Sen, A., Fitoussi, J. P. (2009), “Report by the Commission on the Measurement of Economic Performance and Social progress”, available at (30 November 2015) 39. UNESCO (2008), “Education for All by 2015—Will we make it?”, available at http

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The Impact of Reputation on Corporate Financial Performance: Median Regression Approach

. Baum, C. F. (2013), “Quantile regression, EC 823: Applied Econometrics”, Boston College, available at: (12 July 2017). 8. Becker, B. E., Huselid, M. A. (1998), „Human resources strategies, complementarities, and firm performance”, available at: (10 July 2017). 9. Bendixen, M., Abratt, R. (2007), „Corporate identity, ethics and reputation in supplier–buyer relationships”, Journal of Business Ethics

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Employers’ Perceptions of Business and Economics Graduates’ Competencies in Croatia

. Hernanz, V., Jimeno, J. F. (2017), “Youth Unemployment in the EU”, Ifo Institut – Leibniz-Institut für Wirtschaftsforschung an der Universität München, Vol. 18, No. 2, pp. 3–10, available at: (7 July 2018). 13. Hodges, D., Burchell, N. (2003), “Business Graduate Competencies: Employers’ Views on Importance and Performance”, Asia-Pacific Journal of Cooperative Education, Vol. 4, No. 2, pp. 16–22. 14. Holmes, A., Miller, S. (2000), “A case for advanced skills and

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The impact of cluster networking on business performance of Croatian wood cluster members

industry in Modena, Italy. Entrepreneurship & Regional Development , Vol. 18, No. 4, pp. 279-304. 5. Chiu, Y. T. (2009). How network competence and network location influence innovation performance. Journal of Business & Industrial Marketing , Vol. 24, No. 1, pp. 46-55. 6. Croatian Bureau of Statistics (2016). First release 4.2.1/12 . Available at [26 August 2017]. 7. Croatian Chamber of Economy (2016). O Zajednici klastera . Available at https

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