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Understanding Process Performance Measurement Systems

., & Frolick, M. N. (2008). Critical success factors in business performance management—Striving for success. Information Systems Management, 25(2), 113-120. Attaran, M. (2004). Exploring the relationship between information technology and business process reengineering. Information & Management, 41(5), 585-596. Atkinson, A. A. (1998), Strategic Performance Measurement and Incentive Compensation, European Management Journal , Vol. 16, No. 5, Oct, pp. 552-561. Atkinson, A., Waterhouse, J., Wells, R

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Performance Measurement in Public Sector of Transition Countries

- Making Enron look good”, World Economics, Vol. 13, No.1, pp. 1-18. 5. Barzelay, M. (2001). „The New Public Management, Improving Research and Policy Dialogue”, Berkeley: University of California Press 6. Bolton, M. (2003), „Public sector performance measurement: delivering greater accountability”, Work Study, Vol. 52, No. 1, pp. 20-24. 7. Boyne, G. (2003), „Sources of public service improvement: A critical review and research agenda”, Journal of Public Administration Research and Theory, Vol. 13, No. 3, pp. 367-394. 8. Broadbent, J., Laughlin, R. (2009

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How to Use Linear Programming for Information System Performances Optimization

. (1998), “Structured and object-oriented methods in a complex IS”, Journal of Information and Organisational Sciences, Vol. 22, No. 2, pp. 45-59. 5. Brumec, J. V. (2002), “Strategic Planning of Information Systems (SPIS) - A Survey of Methodology”, CIT, Vol. 10, No. 3, pp. 225.-232. 6. De Waal, A. (2006), “Strategic Performance Management: A Managerial and Behavioural Approach”, London: Palgrave Macmillan. 7. Dumičić, K., Spremić, M., Pejić Bach, M. (2002), “Adding Value with Information Technology Investments: Survey

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Impact of Leadership Style to Financial Performance of Enterprises

References 1. Eljelly, A. M. (2004), “Liquidity-profitability tradeoff: An empirical investigation in an emerging market”, International journal of commerce and management, Vol. 14, No. 2, pp. 48-61. 2. Griffin, D. (2002). The emergence of leadership: Linking self-organization and ethics, Psychology Press, London. 3. Kang, W., Montoya, M. (2014), “The impact of product portfolio strategy on financial performance: The roles of product development and market entry decisions”, Journal of Product Innovation Management, Vol. 31, No. 3, pp. 516

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The Regression Analysis of Individual Financial Performance: Evidence from Croatia

Journal, Vol. 120, No. 548, pp. 381-410. 7. Banks, J., Oldfield, Z. (2007), „Understanding Pensions: Cognitive Function, Numerical Ability and Retirement Saving”, Fiscal studies, Vol. 28, No. 2, pp. 143-170. 8. Barber, B. M., Odean, T. (2001), „Boys Will be Boys: Gender, Overconfidence, and Common Stock Investment”, Quarterly Journal of Economics, Vol. 116, No. 1, pp. 261-292. 9. Barbić, D. (2017), “Investigating the role of financial knowledge, financial skills and behavioral control in explaining individuals’ performance in managing personal finances

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Optimization of a Call Centre Performance Using the Stochastic Queueing Models

), Queueing Theory for Telecommunications: Discrete Time Modelling of a Single Node System, Springer, New York. 4. Avramidis, A. N., Chan, W., Gendreau, M., L'Ecuyer, P. and Piscane, O. (2010), „Optimizing daily agent scheduling in a multiskill call center. European Journal of Operational Research“, Vol. 200 No. 3, pp. 822-832. 5. Brezavšček, A. and Baggia, A. (2013), "Stochastic queuing models: a useful tool for a call centre performance optimization", in Zadnik Stirn, L., Žerovnik, J., Povh, J., Drobne, S. and Lisec, A. (Eds.) The 12th

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The Influential Knowledge Factors of Companies’ Performance in Slovenia

-being”, The Financial Times Limited, September 13, 2009, available at http://www.ft.com/cms/s/0/95b492a8-a095-11de-b9ef-00144feabdc0.html=axzz3dPaf0MOr (18 June 2015) 38. Stiglitz, J. E., Sen, A., Fitoussi, J. P. (2009), “Report by the Commission on the Measurement of Economic Performance and Social progress”, available at http://www.insee.fr/fr/publications-et-services/dossiers_web/stiglitz/doc-commission/RAPPORT_anglais.pdf (30 November 2015) 39. UNESCO (2008), “Education for All by 2015—Will we make it?”, available at http

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The Impact of Reputation on Corporate Financial Performance: Median Regression Approach

. Baum, C. F. (2013), “Quantile regression, EC 823: Applied Econometrics”, Boston College, available at: http://fmwww.bc.edu/EC-C/S2013/823/EC823.S2013.nn04.slides.pdf (12 July 2017). 8. Becker, B. E., Huselid, M. A. (1998), „Human resources strategies, complementarities, and firm performance”, available at: http://mgt2.buffalo.edu/files/faculty/ohr/becker/Publications/HumanResourcesStrategies.pdf (10 July 2017). 9. Bendixen, M., Abratt, R. (2007), „Corporate identity, ethics and reputation in supplier–buyer relationships”, Journal of Business Ethics

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Employers’ Perceptions of Business and Economics Graduates’ Competencies in Croatia

. Hernanz, V., Jimeno, J. F. (2017), “Youth Unemployment in the EU”, Ifo Institut – Leibniz-Institut für Wirtschaftsforschung an der Universität München, Vol. 18, No. 2, pp. 3–10, available at: https://www.econstor.eu/bitstream/10419/166711/1/cesifo-forum-v18-y2017-i2-p03-10.pdf (7 July 2018). 13. Hodges, D., Burchell, N. (2003), “Business Graduate Competencies: Employers’ Views on Importance and Performance”, Asia-Pacific Journal of Cooperative Education, Vol. 4, No. 2, pp. 16–22. 14. Holmes, A., Miller, S. (2000), “A case for advanced skills and

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The impact of cluster networking on business performance of Croatian wood cluster members

industry in Modena, Italy. Entrepreneurship & Regional Development , Vol. 18, No. 4, pp. 279-304. 5. Chiu, Y. T. (2009). How network competence and network location influence innovation performance. Journal of Business & Industrial Marketing , Vol. 24, No. 1, pp. 46-55. 6. Croatian Bureau of Statistics (2016). First release 4.2.1/12 . Available at https://www.dzs.hr/Hrv_Eng/publication/2016/04-02-01_12_2016.htm [26 August 2017]. 7. Croatian Chamber of Economy (2016). O Zajednici klastera . Available at https

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