Alina Iuliana Tăbîrcă, Oana Raluca Ivan, Florin Radu and Réda Djaouahdou
Ali Raza and all (2012) Relationship between Corporate Social Responsibility (CSR) and Corporate Financial Performance (CFP): literature review approach, Finance Management, Elixir Fin. Mgmt. 46 (2012) 8404-8409
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Mircea Constantin Duica, Nicoleta Valentina Florea and Tiberiu Alexandru Dobrescu
Customers’ complaints represent an opportunity for any organization who wants to improve relationship with customers, to find out the problems existing into organization and the way to solve them, to improve the amount of knowledge and the desire, beliefs, and needs of customers. All those are made in order to increase value for organization and also for the customers. Having objective information, updated, clear and sincere, the organization may improve the quality of their products and services it offers. Thus, any complaints may be regarded as a gift not as a negative feedback from the customers, or as a two-way feedback based on trust and collaboration. A gift which will bring performance on long term based on win-win situations.
In this article we will disseminate the literature in the field and also we will analyze the results of a research made on 150 respondents who analyzed 10 institutions, the willingness to recommend them to other customers and the problem existing into these institutions, making a plan to overcome them. The objective of this analysis is to understand the role of customers’ complaints in improving the quality of the products and services and of the value obtained both for customers and organizations.
Constanța Popescu, Antoaneta Roxana Georgescu and Bogdana Gabriela Grapă
The human resources department represents a particular capital, which needs being listened to, motivation and training for the achievements of the organization’s objectives. The employee contributes or prevents the right turn of the things going on into a company. People are different from each other, and the transfer of practices considered standard in an activity or organization becomes inappropriate in another environment with different cultural and professional values. Human resources specialists avoid passing examples of good practice to other organizations due to the fact that successful recipes in a certain environment are impractical in another.
It is vital to create a motivational climate and an organizational culture that facilitates employee integration into the institution's needs and personal goals to match to organizations. The data was collected by means of a questionnaire applied to a representative sample of teaching staff in pre-university education in Dâmboviţa County. The teachers carry out their activity in academic high schools, technological and vocational schools. The data was used to outline an overview of what human resources are for the organization and to what extent it influences its performance.
Olukayode E. Maku, Emmanuel O. Ajike and Solomon Chinedu
While developed and most developing nations have seen the need and continue to invest heavily in the development and training of her manpower as shown by huge budgetary allocations to education and health, Nigeria continues to play politics with her human capital development policy which has been poor and only been effective on paper despite the huge outlay of human capital available at our disposal. This study therefore examined the impact of human capital development on the macroeconomic performance of Nigeria. Using autoregressive distributed lagged model, the study proxied human capital development using government expenditure on education, government expenditure on health, secondary school enrolment rate, and school enrolment rate at tertiary level, while per capita GDP was used as proxy variable for measuring macroeconomic performance.
The results of the estimated short and long run ARDL models indicated, an insignificant and negative relationship between human capital development and gross domestic product per capita (GDPPC) in the short run. Another result of this study is that, only tertiary enrolment rate (TER) has a significant and positive impact on gross domestic product per capita (GDPPC). This finding was an indication of relatively good but insufficient efforts by government to boost human capital. The study concluded that while human capital development is crucial for accelerated macroeconomic performance, government efforts aimed at boosting human capital has had a depressing effect on macroeconomic performance. On the strength of this, the study recommended that government and economic policy makers in Nigeria should place greater emphasis on human capital development.
Assess the performance of a patrimonial entity, its financial position and its change, the degree of risk in an economic and financial environment - socially dynamic, requires information far beyond the scope of financial-accounting information. Therefore, it is necessary to complete the financial data provided by the financial statements with the information on the technical and human potential (equipment quality, modernization, qualification of employees, level of labor productivity, etc.), commercial potential (quality of products / services and distribution network, price level, etc.), the intensity of competition, the position of the entity on the market, the image of the entity and its products / services, etc. All this information can be synthesized on responsibility boards (technical and production, human resources, trade-supply / sales / marketing, etc.) in a dashboard, which is a synoptic, legible and interpretable instrument, carried out with a certain frequency, which highlights the significant deviations between the results achieved and the fixed objectives, in order to ensure the necessary corrections for the good performance of the activity. This communication aims to highlight the results of the research on the importance of the dashboard as a control and pilotage tool for Romanian patrimonial entities.
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Akinyemi A. Ajibola, Muideen A. Isiaka, Ikenna T. Nnoli and Christiana A. Abimbola
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At the level of any entity (company), inventory represents an important category of current assets, and implicitly, of total assets. Starting from the importance of this category of assets for the normal development of the production or sales activity, this paper has as priority objectives the following: delimitation of the theoretical aspects regarding the inventory valuation of the sold goods; determining the impact that inventory valuation methods may have on the financial position and financial performance of the company; applied analysis of inventory valuation options. The results obtained from both theoretical and practical research verify the main assumption that the inventory valuation options have a different impact on financial situation and the financial performance of an entity.
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Nicoleta Valentina Florea, Dorina Antoneta Tănăsescu and Anişoara Duică
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Florea, N.V. (2014) „ Implementing a model of strategic communication to obtain