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Risk management for sustainable tourism

References [1] Anttila-Hughes, J.K. and Hsiang, S.M. (2011). Destruction, disinvestment, and death: Economic and human losses following environmental disaster. Working paper. URL [2] Banks, E. (2005). Catastrophic Risk: Analysis and Management. John Wiley & Sons Ltd. [3] Cuaresma, J.C., Hlouskova, J. and Obersteiner, M. (2008). Natural disasters as creative destruction? Evidence from developing countries. Economic Inquiry, 46 (2): 214

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European Journal of Tourism, Hospitality and Recreation
The Journal of CiTUR Centre of Tourism Research, Development and Innovation
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Consumer profile of Portuguese local food restaurants

References [1] Auty, S., (1992). Consumer choice and segmentation in the restaurant industry. The Service Industries Journal, 12(3), pp. 324-339 [2] Baloglu, S., McCleary, K., (1999). A model of destination image formation. Annals of Tourism Research, 26(4), pp. 868-897 [3] Chang, R. et al., (2010). Attributes that influence the evaluation of travel dining experience: when East meets West. Tourism Management, in press, pp. 1-10 [4] Clark, M., Wood, R., (1998). Consumer loyalty in the restaurant industry – a preliminary exploration oh the

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The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting

., & Zhao, X. (2015). How does social distance impact customers’ complaint intentions? A crosscultural examination. International Journal of Hospitality Management, 47, 35-42. [18] Geen, R. G. (1989). Alternative conceptions of social facilitation. Psychology of group influence (2nd ed., pp. 15-51). Hillsdale, NJ, England: Lawrence Erlbaum Associates, Inc. [19] Gelbrich, K., & Roschk, H. (2010). A meta-analysis of organizational complaint handling and customer responses. Journal of Service Research, 14(1), 24-43. [20

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Two social exchanges and service personnel’s internal service behavioural intention at international tourism hotels

References [1] Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl and J. Beckmann (eds.), Action-control: From cognition to behavior. Heidelberg: Springer, 11-39 [2] Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, 179-211 [3] Bauer, T.N., & Green, S.G. (1996). Development of leader-member exchange: A longitudinal test. Academy of Management Journal, 39, 1538-1567 [4] Beck, L., & Ajzen, I. (1991). Predicting dishonest actions using the theory of

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The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination branding

. (2004).Tourists’ characteristics and the perceived image of tourist destinations: A quantitative analysis-a case study of Lanzarote, Spain. Tourism Management, 25, 623-636. [5] Blain, C., Levy, S. E., & Ritchie, J. R. (2005). Destination branding: Insights and practices from destination management organizations. Journal of Travel Research, 43(4), 328-338. [6] Bonn, M. A., Sacha M. J., & Dai, M. (2005).International versus domestic visitors: An examination of destination image perceptions. Journal of Travel Research, 43 (February), 294

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Destination brand equity in tourism context: evidence on Iran

References [1] Aaker, D. (2010). Strategic market management. Translated by Ahmad Roosta, Tehran: Aryana Ghalam Publication [2] Ayubbi Y., H., & Imani Kh., M. H. (2010). Factors affecting destination brand equity of Yazd. Quarterly of Tourism Studies, 13, 113-137 [3] Kline, P. (2001). An easy guide to factor analysis. Translated by Sadrossadat, J., & Minai, A. Tehran: Samt Publication [4] Movahed, A., Amanpour, S., & Naderi, K. (2011). Marketing of city tourism based on branding with AHP model: A case study of Kermanshah. Scientific

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The structural relationships of destination image, awareness, uniqueness and destination loyalty in periurban ecotourism destination

References [1] Japan Tourism Agency. (2014). White paper on tourism 2013. [2] Ashworth, G., & Page, S.J. (2011). Urban tourism research: Recent progress and current paradoxes. Tourism Management, 32, 1-15 [3] Pearce, D.G. (2001). An Integrative Framework for Urban Tourism Research. Annals of Tourism Research, 28(4), 926-946 [4] Beerli, A., & Martín, J.D. (2004a). Factors Influencing Destination Image. Annals of Tourism Research, 31(3), 657-681 [5] Beerli, A., & Martín, J.D. (2004b). Tourists’ characteristics

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A case study on service recovery: Frontline employees’ perspectives and the role of empowerment

References [1] Black, H. G. & Kelley, S. W. (2009). A storytelling perspective on online customer reviews reporting service failure and recovery. Journal of Travel & Tourism Marketing, 26(2), pp. 169-179 [2] Boshoff, C. & Allen, J. (2000). The influence of selected antecedents on frontline staff’s perceptions of service recovery performance. International Journal of Service Industry Management, 11(1), pp. 63-90 [3] Boshoff, C. & Leong, J. (1998). Empowerment, attribution and apologising as dimensions of service recovery: An experimental study

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Do neighbouring countries encourage the demand of international business tourism?

growth: International evidence. Economic Modelling, 27, 1079–1089 [5] Bernini, C. (2009). Convention industry and destination clusters: Evidence from Italy. Tourism Management, 30(6), 878–889 [6] Bradley, A., Hall, T., & Harrison, M. (2002). Selling cities: Promoting new images for meetings tourism. Cities, 19(1), 61–70 [7] Chen, C.-F. (2006). Applying the analytical hierarchy process (AHP) approach to convention site selection. Journal of Travel Research, 45(2), 167–174 [8] Cliff, A. D., & Ord, J. K. (1981). Spatial process: Models and

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