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term "quality", it's frameworks and measurement methods to video games.
Keywords: video game, quality, customer requirements, games industry
It is estimated that the global video game market brought nearly 138 billion USD in
revenues in 2018, presenting a 13,3% increase from 2017 (Wijman, 2018). At the same
time, the production of a video game can take several years, and cost (including
marketing) well over 200 million USD (Villapaz, 2013). When undertaking such vast
investments, it is desirable that the final product would be of the highest