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. International Organization for Standarization 2015. ISO 9000:2015, retrieved from: [21.04.2019]. Ip, B., Jacobs, G. 2006. Quality function deployment for the games industry: Results from a practical application , Total Quality Management, 17, 835–856. ITU-T, 2008. Recommendation E.800: Definitions of terms related to quality of service , Telecommunication Standardization Sector of ITU. Jacobs, G., Ip, B. 2003. Matching games to gamers with quality function deployment, TQM & Business Excellence, 14, 959–967. Kao Y

term "quality", it's frameworks and measurement methods to video games. Keywords: video game, quality, customer requirements, games industry 1. INTRODUCTION It is estimated that the global video game market brought nearly 138 billion USD in revenues in 2018, presenting a 13,3% increase from 2017 (Wijman, 2018). At the same time, the production of a video game can take several years, and cost (including marketing) well over 200 million USD (Villapaz, 2013). When undertaking such vast investments, it is desirable that the final product would be of the highest