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Reciprocity in the Civil Economy: a Critical Assessment

., The happiness of sociality. Economics and eudaimonia: a necessary encounter, Ration Soc, 22 (4), 383-406, 2010. Bruni L., Sugden R., Fraternity: why the market need not be a morally free zone, Econ Phil, 24 (1), 35, 2008. Bruni L., Zamagni S., Civil economy: efficiency, equity, public happiness, Front Bus Ethics, 2, Peter Lang, Bern, 2007. Bruni L., Zamagni S., Civil economy: another idea of the market, Agenda Publishing Limited, Newcastle upon Tyne, 2016. Buchanan J.M., The limits of liberty: between anarchy and leviathan. Chicago, 1975

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Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

Abstract

Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a basic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.

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Developing a Customer Relationship Management Model for Better Health Examination Service

Abstract

People emphasize on their own health and wish to know more about their conditions. Chronic diseases now take up to 50 percent of top 10 causes of death. As a result, the health-care industry has emerged and kept thriving. This work adopts a customer-oriented business model since most clients are proactive and spontaneous in taking the “distinguished” health examination programs. We adopt the soft system dynamics methodology (SSDM) to develop and to evaluate the steps of introducing customer relationship management model into a case health examination organization. Quantitative results are also presented for a case physical examination center and to assess the improved efficiency. The case study shows that the procedures developed here could provide a better service.

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Contribution of Lean Management to Excellence

Abstract

To continuously and systematically improve efficiency and efficacy of processes, organizations need the implication of all employees in continuous improvement and innovation through suitable Quality Management Programs (QMPs). Effectiveness of these programs is directly linked to the requirement employees understand the methodologies and tools used for QM and the benefits that will derivate from their implementation, individually and collectively, so they can commit and implicate. Lean Management is a friendly methodology to continuously and systematically achieve process improvement, so helping the organization seeking operational excellence that contributes to overall excellence. This paper identifies Critical Success Factors (CSFs) for an effective implementation of QMPs, suggests Lean Management as an easy-to-understand, powerful and friendly methodology for operational excellence and overall excellence, and presents a case experience of implementation of Lean Management in a health care organization that applies the EFQM model, and the lessons learnt.

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Developing an Innovative Customer Relationship Management Model for Better Health Examination Service

Abstract

People emphasize on their own health and wish to know more about their conditions. Chronic diseases now take up to 50 percent of top 10 causes of death. As a result, the health-care industry has emerged and kept thriving. This work adopts an innovative customer-oriented business model since most clients are proactive and spontaneous in taking the “distinguished” health examination programs. We adopt the soft system dynamics methodology (SSDM) to develop and to evaluate the steps of introducing customer relationship management model into a case health examination organization. Quantitative results are also presented for a case physical examination center and to assess the improved efficiency. The case study shows that the procedures developed here could provide a better service.

Open access
A Case Study of Supply Chain Management in a Manufacturing Company in China

Abstract

How to manage inventory is becoming an increasingly crucial issue for most manufacturing companies. R&D, the pseudonymous case study considered here, is a foreign direct investment (FDI) company engaged in producing electronic components. As the prices of raw materials and operation costs increased, R&D was challenged to maintain a smooth relationship among several factors: level of inventory, customer satisfaction and production efficiency. This paper first discusses the key factors that affect R&D’s inventory level. It then combines recent supply chain management theories and quantitative data into a framework for identifying how R&D might determine optimal ordering policies and strategies to reduce overall costs, while at the same time satisfying customers in terms of service.

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Innovative Integrated Management System (IIMS) for Sustainable Food Industry

Abstract

It is evident that the long-term survival and growth of global food industry depend on the availability and efficient use of raw materials, energy and water and other facilities under the concept of sustainable practice, i.e. in environment, society and economics. Quality and safety managements are essential to ensure that the industry can continue to support the communities in which it operates. Awarding a number of certifications to show the high standing of international quality and hygiene characteristics are currently necessary, e.g. ISO 9001: 2000, GMP/GHP, HACCP, ISO 22000, BRC and etc. To minimize the cost and maximize the efficiency, the Innovative Integration Management System (IIMS) has been implemented effectively under the frameworks of sustainability in a numbers of national and international food production companies in Thailand during the past years. This will allow the organization to integrate all common processes such as management review, document control, record control, training, monitoring & measuring, data analysing, internal audits, and corrective and preventive actions whereas the critical or specific processes required by each standard are still retained harmoniously with the others.

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Price Clustering and Price Barriers: International Evidence

around the world, Journal of Financial Economics 88, 499-533. Goodhart, C.A.E., Curcio, R., 1991. The clustering of bid/ask prices and the spread in the foreign exchange market. Working Paper , London School of Economics. Griffin, J.M., Kelly, P.J., Nardari, F., 2010. Do market efficiency measures yield correct inferences? A comparison of developed and emerging markets. Review of Financial Studies 23, 3225-3277. Griffin, D., Li, K., Yue, H., Zhao, L., 2009. Culture values and corporate risk-taking, Working Paper , University of British Columbia

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Service Recovery Strategies versus Customers’ Expectations, Race for Sustainability: a Qualitative Study on Micro Brands

. 46(1-2), pp. 284-305. [89] Tsaur, S.H., Chang, H. M. and Wu, C. S. (2004). Promoting Service Quality with Employee Empowerment in Tourist Hotels: The Role of Service Behavior, Asia Pacific Management Review, 9(3), pp. 435-461. [90] Varela, C., Vazquez, R. and Iglesias, V. (2008). The influence of emotions on customers’ cognitive evaluations and satisfaction in a service failure and recovery context, The Service Industries Journal, 28(4), pp. 497-512. [91] Xue, M. and Harker, P. T. (2002). Customer Efficiency: Concept

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Inspire to Hire and Win the War for Talents

increase employee efficiency. Procedia Economics and Finance, 3, pp. 877-882. [101] Wickham, M. and O'Donohue, W. (2009). Developing ‘employer of choice’status: exploring an employment marketing mix. Organisation Development Journal, 27(3), pp. 77-95. [102] Wilden, R., Gudergan, S. and Lings, I. (2010). Employer branding: strategic implications for staff recruitment. Journal of Marketing Management, 26(1-2), pp. 56-73. [103] Xie, C., Bagozzi, R.P. and Meland, K.V. (2015). The impact of reputation and identity congruence on

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