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pilot study of mental health professionals. Community Mental Health Journal , 47 (4), 482–487, https://doi.org/10.1007/s10597-010-9356-7 . Lee, J.J. and Ok, C.M. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management , 31 (4), 1101–1112, https://doi.org/10.1016/j.ijhm.2012.01.007 . Lee, J. and Ok, C.M. (2015). Hotel employee work engagement and its consequences. Journal of Hospitality Marketing & Management , 25 (2), 133–166, https