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Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

Abstract

Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a basic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.

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Analysis of the Evolution of SMEs in Western Romania Between 2011–2014, Using the Mathematical Modelling

alternative applications for your technologies. R&D Management, 40(4). 7. Blei, D.M. (2008) Hierarchical clustering, Princeton University, 2-83. 8. Porras, B, G (coord) (2014) European Union, Regional Innovation Scoreboard, printed in Belgium, 14-21. 9. Bostan, I. (2014) Legislative Study on the Government regulation on some economic recovery measures, Journal of Public Administration, Finance and Law, Issue 6. 10. Brad, B., Mocan, B., Brad, E., & Fulea, M. (2014) Leading Innovation to Improve Complex Process

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