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, 1999 ]. Based on this description, six main categories, considering the type and level of performance, have been created: process performance on the individual level, process performance on the team level, process performance on the organizational level, outcome performance on the individual level, outcome performance on the team level, and outcome performance on the organizational level. Each study has been assigned to appropriate category/ categories (eight studies have been assigned to two categories, while one study has met the selection criteria of three

capital and internal process performance × H1d Positive correlation between knowledge human capital and learning and growth performance √ H2a Positive correlation between ability human capital and financial performance √ H2b Positive correlation between ability human capital and customer-focused performance × H2c Positive correlation between ability human capital and internal process performance √ H2d Positive correlation between ability human capital and learning and growth performance √ H3a Positive correlation between motivation human capital and financial

(6), 108–118. Harmon, P. (2003). Business process change: A manager’s guide to improving, redesigning and automating processes . San Francisco: Morgan Kaufmann. Harmon, P. (2014). Business Process Change.: A Business Process Management Guide for Managers and Process Professionals (3 nd ed). Burlington: Morgan Kaufmann. Hassan, N. R. (2009). Using social network analysis to measure IT-enabled business process performance, Information Systems Management , 26(1), 61–76 Herzig, S. E. & Jimmieson, N. L. (2006). Middle managers’ uncertainty management during

? Innovation in transition economies. Paper presented at 35 th Druid Celebration Conference, Barcelona, Spain. Kueng, P. (2000). Process performance measurement system: A tool to support process-based organizations. Total Quality Management, 11 (1), 67-85. La Porta, R., Lopez-de-Silanes, F., Shleifer, A., & Vishny, R. (2002). Investor protection and corporate valuation. The Journal of Finance, 57 (3), 1147–1170. Laux, J. K., & Molot, M. A. (1988). State capitalism: Public enterprise in Canada . Cornell University. Lederman, D. (2010). An international multilevel analysis

(1), 18-19. doi: http://dx.doi.org/10.1145/2686591 Thusoo, A., Sarma, J. S., Jain, N., Shao, Z., Chakka, P., Anthony, S., . . . Murthy, R., 2009. Hive: a warehousing solution over a map-reduce framework. Proc. VLDB Endow., 2(2), 1626-1629. doi: http://dx.doi.org/10.14778/1687553.1687609 Trancoso, P., 2015. Moving to memoryland: in-memory computation for existing applications. Paper presented at the Proceedings of the 12th ACM International Conference on Computing Frontiers, Ischia, Italy. doi: http://dx.doi.org/10.1145/2742854.2742874 Transaction Processing

) Hierarchical clustering, Princeton University, 2-83. 8. Porras, B, G (coord) (2014) European Union, Regional Innovation Scoreboard, printed in Belgium, 14-21. 9. Bostan, I. (2014) Legislative Study on the Government regulation on some economic recovery measures, Journal of Public Administration, Finance and Law, Issue 6. 10. Brad, B., Mocan, B., Brad, E., & Fulea, M. (2014) Leading Innovation to Improve Complex Process Performances by Systematic Problem Analysis with TRIZ. In: EPFL Lausanne, TRIZ Future Conference 14, Global Innovation Convention. Lausanne, Switzerland 11

. Harper & Row, New York. Ducker, P.F. (1967). The effective decision. Harvard Business review , 45(January – February) 92 – 98. Eisenhardt, K.M. (1989). Making fast strategic decisions in high velocity environments. Academy of Management Journal, 32(3), 543 – 576. https://doi.org/10.2307/256434 Gilmore, A. (1998). Quality in management decision making within a changing context. Journal of Management Development , 17(2), 106 – 120. https://doi.org/10.1108/02621719810206014 Guillemette, M.G., Laroche, M., and Cadieux, J. (2014). Defining decision making process

agility performance: Mediating role of supply chain integration. International Journal of Production Economics, 205, 118-138. Mayeh, M., Ramayah, T., & Mishra, A. (2016). The role of absorptive capacity, communication and trust in ERP adoption. Journal of Systems and Software, 119, 58-69. Păunescu, C., Popescu, M., & Duennweber, M. (2018). Factors Determining Desirability of Entrepreneurship in Romania. Sustainability, 10(11), 3893. Paunescu, C., 2009. Managing process performance and quality for sustainability in the service organizations. Amfiteatru Economic Journal

. Procedia CIRP, 30, pp.78-83. Navío-Marco, J., Solórzano-García, M., Matilla-García, M., & Urueña, A. (2016). Language as a key factor of long-term value creation in mergers and acquisitions in the telecommunications sector. Telecommunications Policy, 40(10-11), 1052-1063. Păunescu, C. (2009). Managing process performance and quality for sustainability in the service organizations. The Amfiteatru Economic Journal, 11(26), 323-329. Paunescu, C. (2014). Current trends in social innovation research: social capital, corporate social responsibility, impact measurement

., & Parfyonova, N. M. (2012). Employee commitment in context: the nature and implication of commitment profiles. Journal of Vocational Behavior, 80 (1), 1-16. https://doi.org/10.1016/j.jvb.2011.07.002 Milanovic Glavan, Lj. (2011). Understanding process performance measurement systems. Business Systems Research , 2(2), 25-38. https://doi.org/10.2478/v10305-012-0014-0 Palmer, B. (2004). Overcoming resistance to change. Quality Progress, 37 (4), 35-40. Pritchard, J. P., & Armistead, C. (1999). Business process management – lessons from European business. Business Process