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The effective management approach: integration of business, quality management and knowledge management processes

The effective management approach: integration of business, quality management and knowledge management processes

In the nowadays' dynamic environment only those organizations can survive that are able quickly react to opportunities and threats from the environment and to produce innovation ideas and turn them into products and services at a quicker pace then the competition. Therefore organizations seek different ways how to get ahead competitors. As quality management and knowledge management have proved themselves as perspective fields author of the paper proposes the integrated approach of both areas in order organizations can gain the most possible benefit from applying them. This paper shows the deeper aspects of both of these fields from the point of view of the process approach. Here is discussed the interactions of quality management, knowledge management and business processes. An elaborated organizational business and quality management process chart shows how quality management processes support the organization's management by providing information about system effectiveness, process performance, customer satisfaction and requirements. This information can be successfully used as a basis for decision-making concerning the necessary improvements and organization future goals. An integrated organizational business, quality management and knowledge management process chart demonstrates how effective management of an organization's knowledge assets can help to improve the organization's tasks in the sense of organizational performance, effectiveness and innovations. This paper is a beginning of the research toward the development of knowledge management services for quality management.

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Design of Decision Service Using Cause-and-Effect Business Process Analysis

. In: MIS Quarterly , 21:55-80, 1997. Kueng, O. Process performance measurement system: a tool to support process-based organizations. In: Total Quality Management , 11(1):67-85, 2000. Kueng, P., Kawalek, P. Goal-based business process models: creation and evaluation. In: Business Process Management Journal, 3(1):17 -38, 1997. Kusiak, A., Kern, J. A., Kernstine, K. H., Tseng, B. T. Autonomous decision-making: a data mining approach. In: IEEE Transactions on Information Technology in

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