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Benchmarking the financial performance of local councils in Ireland

, G., Ball, A., & Fry, J. (2002). The evolution of benchmarking in UK local authorities. Benchmarking: An International Journal, 9 (5), 429–49. Boyle, R. (2000). Performance measurement in local government [CPMR discussion paper 15]. Dublin: Institute of Public Administration. Boyle, R. (2014). Public sector reform in Ireland: Views and experiences from senior executives [State of the Public Service Series, research paper no. 13]. Dublin: Institute of Public Administration. Brown, K. W. (1993). The 10-point test of financial condition

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Budget transparency innovation in the Czech local government

, D. (2003). Fiscal transparency: concepts, measurement and UK practice. Public Administration , 81(4), 723-759. Heald, D. (2012). Why is transparency about public expenditure so elusive?. International Review of Administrative Sciences , 78(1), 30-49. Hnátková, M., Křen, M., Procházka, P., & Skoumalová, H. (2014). The SYN-series corpora of written Czech. In Proceedings of LREC 2014 , pages 160–164, Reykjavik, Iceland. IMF (2017). Fiscal transparency code . [online]. [cit.2017-06-29]. Available from http

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Policy Effects on the Quality of Public Health Care: Evaluating Portuguese Public Hospitals’ Quality through Customers’ Views

Journal of Health Care Quality Assurance, 22, 454-470. Campbell, S. M., Roland, M. O. & Buetow, S. A. 2000. Defning quality of care, Social Science & Medicine, 51, 1611-1625. Chung, B. G. 2001. A service market segmentation approach to strategic human resource management, Journal of Quality Management 6, 117-138. Dabholkar, P. A. 2000. A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues Trough a Longitudinal Study, Journal of Retailing, 76, 139

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Consolidating peace: Rethinking the community relations model in Northern Ireland

Development Journal, 37 (1), 47-59. Northern Ireland Executive. (2013). Together: Building a united community. Belfast: Office of the First Minister and Deputy First Minister. Northern Ireland Executive. (2016). Draft programme for government framework 2016-21. Belfast: Northern Ireland Executive. Northern Ireland Statistics and Research Agency. (2017). PfG 2016-21 measurement annex - Gap between % of non-FSME school leavers and % of FSME school leavers achieving at level 2 or above including English and Maths. Retrieved from

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Reforming the Irish public service: A multiple streams perspective

. (2013). Ireland Stat - Government performance measurement. Administration, 60 (3), 189-200. European Commission. (2013). Fiscal frameworks in the European Union: Commission services country factsheets for the autumn 2013 peer review. Brussels: European Commission. Government of Ireland. (2010). National recovery plan 2011-2014. Dublin: The Stationery Office. Government of Ireland. (2011). Programme for government. Dublin: Department of the Taoiseach. Hardiman, N., & MacCarthaigh, M. (2011) The un

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Administrative Burden Reduction Policies in Slovenia Revisited

. (2014). Measurement and Reduction of Administrative Burdens inGreece: An Overview of 13 Sectors. Paris: OECD. OECD. (2015). Administrative simplification and reducing burdens.Accesible via: (February 4th 2015). Pandey, S. & Bretschneider, S. (1997). The Impact of Red Tape’sAdministrative Delay on Public Organizations’ Interest in NewInformation Technologies. Journal of Public Administration Research andTheory, 7 (1), 113-30. Pandey, S. & Kingsley

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E-government Policy and its Implementation in the Czech Republic: Selected Shortcomings

:// Chum, J. (2013). Připadali jsme si skoro jako v Kocourkově [We thought like being in the Crazy Town](interview with the president of Association of secretaries of municipal offices). Veřejná správa, 1, 10-11. Clift, S. L. (2004). E-government and democracy: Representation and citizen engagement in the information age. Retrieved from http

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