High doses of medical waste evidence that health waste management is problematic. A case study was conducted at various health institutions. This research analyzes various issues in the area of medical waste management. The research examines the perception of staff regarding medical waste management. The purpose of the study is to investigate the level of knowledge, attitudes and role of health practitioners in the management of medical waste.
Here the quality index and the environmental index of two health centers are studied; one is a private hospital and the other one a state hospital and compares these two indices with a questionnaire.
To provide environmentally friendly services, customers and environmental criteria have to be taken into account in the decision-making process and distributing the Green Quality Function provides a very useful way to achieve this goal.
Everyone, every day or almost every day, uses various type of services, without being even aware of it. They could have been both intangible and material services. Customers want to receive services of the highest quality, and service providers are looking for solutions to meet their requirements. They can analyze the quality of their services to indicate the strengths and weaknesses of these services to know what needs to be improved and what can be omitted. In the literature on the quality engineering, many methods that can be used in such a situation are described. In most cases, these methods are based on the differences between customers’ expectations for the service and the perception of the service which they received. In case of most of these method, there is a need of information from customers about research service, which means that they are involved in this process. In the paper five methods of quality service analysis, which are the most often used by service enterprises, were briefly characterizes to help readers to choose the most accurate one for them.
Paper present impact of human resources issues as well as issues related to provision of medical services on leadership styles in hospitals in Poland. In this study a descriptive research design was used and a quantitative research was conducted, which was based on the so-called BOST methodology. Surveys were conducted among department heads of 10 public hospitals of various referral systems from the Upper-Silesian Agglomeration providing various types of medical services (which shows a large variety of research sample) operating in Poland. The research showed that both improtance of service provision as well as human resources were not as important as they should be.
Jaydeep Dogney, Payal Bhargava and Arvind Kumar Shrimali
To improve the reputation and customer loyalty, a benchmarking analysis is being carried out, which influences the perception of the service quality for banks. With the expansion of competitive interactions, the results can serve as a strategic tool to gain competitive advantage and customer satisfaction. Banks reveal the expectations and expectations of customers regarding the quality of selected services. The process creates and expands its reputation and builds customer loyalty. This research aims to compare the perception of the quality of four leading banks with logical comparisons.
In this paper TPM and PAMCO coefficients were shortly characterised. On the basis of TPM coefficients its effectiveness was estimated. Thanks to using time and PAMCO coefficients, the utilization of working time machines was researched. Moreover, there a correlation between TPM coefficient and the quality level was examined. A histogram was drawn up in order to illustrate the distribution. The obtained results allowed to evaluate the effectiveness of the machine. The period of research embraced fifty-two weeks (1 year) and the object of the analysis is the injection moulding machine.
As part of continuous quality improvement in well-managed enterprises, identifying unconformity should initiate actions to find their causes. Therefore, it was proposed to the enterprise located in Podkarpacie to use in the sequential way the Ishikawa diagram and 5Why method. The aim was to analyse of unconformity (porosity cluster) on the turbine outlet nozzle and identify the root of its creation. In the enterprise, the quality analysis of the products with a fluorescent method was carried out, but after identifying the unconformity, non-analysis of their reason for their occurrence was not practiced. Therefore, it was intentional to propose the use of sequence i.e. Ishikawa diagram and 5Why method to identify the root of unconformity. The subject of study was the turbine outlet nozzle, on which the fluorescent method the porosity cluster was identified. With the use of the Ishikawa diagram, the main cause of the problem was pointed (unconformity during production), and by the 5Why method the root cause of the problem, i.e. unconformity material from the supplier, was identified. The proposed method sequence is a simple and effective way to make analyses of unconformities and it can be used in different products and service enterprises.
The sieves’ manufacturers that want to be competitive at the market must have the implemented quality control system. Different methods, based on taking the sample, which is a representative of the total quantity of the forming sieves production, are applied for evaluation of the sieve’s conformity. The basic characteristics of this type of the quality function are control, measuring and testing of the forming sieves’ properties at the end of the manufacturing process. The objective is to detect and separate the products that deviate from the set criteria, to remain in the factory, then to be repaired if possible or discarded in the opposite case and thus to prevent delivery of the defective sieves to the paper manufacturers.
Presented paper concentrate on problems connected with the role of operation manager within industrial company. Operation management concentrate many activities in today’s industrial corporation and because of that the role of it’s manager is very important. He should to have many skills described in this paper. We analysed responsibilities of the operation manager, his basic operational skills and also give some examples of duties and responsibilities of good operation manager on the example of food industry. This example can give some remarks about practical skills needed in operation management in particular enterprise.
The construction industry in India is the second most important contributor to its gross domestic product. However, high rate of accidents and fatalities have tarnished the image of industry in India. Although the industry contributes significantly to the Indian economy, safety management is the primary concern alongside with frequent workplace accidents. The role of safety management is vital to improve safety performance of an organization. The functions of safety management include planning, organizing, staffing, directing, controlling and coordinating safety activities with an aim to minimize accidents/injuries. Safety trainings, employee participation, compliance of safety procedures and motivational schemes are part of safety management which influences the overall safety performance. Several metrics were developed to measure the safety performance of an organization but not a single measure will reflect the overall performance. The present study considered parameters pertaining to the safety management which have influence on the safety performance of a construction organization in India. The parameters are analyzed by formulating a goal programming model. The results of the study suggests that much improvement is needed in the area of safety trainings and the revised targets were established.
The article presents the results regarding the elimination of constraints in the production process of a power equipment subassembly, a boiler chamber, together with an analysis of the benefits resulting from this, both financial and non-financial. The significance of bottlenecks in the production process, ways of its identification and limitations - in general - are presented. The article is a case-study of an attempt to eliminate the bottleneck in the production process of the boiler chamber, which turned out to be the process of drilling and marking-off, and work stations representing these processes. In order to eliminate the limitation, it was decided to replace the existing tracing and drilling work with a numerically controlled device - a boring machine moved from the liquidated department.. As a result, labor-intensive, manual chambers marking-off and the process of drilling holes with a smaller diameter drill have been eliminated. A number of benefits has been demonstrated resulting from the elimination of the bottleneck in the process, first of all, it was possible to reduce the duration of the marking-off and drilling operations and reduce the costs of the boiler chamber production process.