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The 20 Keys Methodology – Continuous Improvement for Organizational Efficiency

-730. Gilmore, H. L. (1990) Continuous Incremental Improvement: An Operations Strategy for Higher Quality, Lower Costs, and Global Competitiveness, SAM Advanced Management Journal, Winter, 21-25. Ivanova, A., Gray, J., Sinha, K. (2014). Towards a unifying theory of management standard implementation: the case of ISO 9001/ISO 14001, International Journal of Operations & Production Management, 34, 1269–1306. Jacobson, G. H., Mccoin, N. S., Lescallette, R., Russ, S., Slovis, C. M. (2009) Kaizen: A method of process improvement in the emergency department, Academic

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