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References A nttila , J., J ussila , K., K ajava , J. 2012. Reinforcing business integration in managing specialized disciplines in organizations , Management system standards viewpoints, The International Symposium on Quality, Solin, Croatia. A nattila , J., J ussila , K. 2018. The role of internal auditing in the development of the organization towards the excellent performance , The 19 th International Symposium on Quality, Plitvička jezera Croatia. A nttila , J., J ussila , K. 2017a. Universities and smart cities: The challenges to high quality , The 20


The article deals with the issues of merging Local Government Units (LGU). Based on Polish experience related to the unique process of integration of the city and the commune of Zielona Góra in 2015, the authors present the most important economic and social aspects of combining local government units. The article also presents important elements of the process of creating a new functional area from two different neighbouring local government units. Moreover, the exemplified research results, carried out in 2018 among residents of the commune annexed to the city, concerning the economic and social effects of the integration process, made available by the City of Zielona Góra for the purposes of this article, were presented and discussed there. At the same time, a synthetic evaluation of this process was carried out in the light of the documents analysed in the article that form the basis of the merger process and presented results of empirical research.

REFEENCES Chen, Y. (2016). Industrial information integration – A literature review 2006-2015, Journal of Industrial Integration, 2, pp. 30-64. Esridge, C., Eveleigh, T. and Tanju, B. (2016). Integration of System Modeling and Design Processes, Data and Technology for streamlining Enterprise Integration, Procedia Computer Science, 95, pp. 311-318. Forsberg, K., Mooz, H. and Cotterman, H. (2005). Visualizing Project Management: Models and Frameworks for Mastering Complex Systems. Third Edition, John Wiley&Sons, Hoboken. Fosse, E. (2014). Model-based Systems


In the article the idea of the “Smart City” is analysed mainly from the view point of technology. The author presents in the first part of the paper the brief review of technical issues connected with implementing the concept of “Smart City” into practice. These review is illustrated in the second part of the paper by some practical results, which are treated as a background for formulating a research problem which is tried to be presented in the third part of the paper: the problem of recognizing needs in the complex field of activities, assessing these needs and - basing on results of such an assessment - designing some integrated solutions that should be used in management of the identified resources. The final part of the paper contains some conclusions and introduces directions for further research.


High doses of medical waste evidence that health waste management is problematic. A case study was conducted at various health institutions. This research analyzes various issues in the area of medical waste management. The research examines the perception of staff regarding medical waste management. The purpose of the study is to investigate the level of knowledge, attitudes and role of health practitioners in the management of medical waste.

Here the quality index and the environmental index of two health centers are studied; one is a private hospital and the other one a state hospital and compares these two indices with a questionnaire.

To provide environmentally friendly services, customers and environmental criteria have to be taken into account in the decision-making process and distributing the Green Quality Function provides a very useful way to achieve this goal.

REFEENCES Arm Mbed. (2018). Understanding the different types of BLE Beacons, . Brokaw, S. (2014). The expectation of Quick Response (QR) Codes in print media: An empirical data research anthology. Journal of undergraduate research. Davenport, T.H., Prusak, L. (1998). Working knowledge. Harvard Business School Press, Boston. Filos, E. (2006). Smart organizations in the digital age In: Mezgár, I. (ed.) Integration of Information and Communication Technologies in Smart Organizations. Idea

Implementation of RFID Systems. Int. J. of Eng. Bus. Manag., 5(9), pp. 1-16. Tran, X.-L., Huynh, T.-V., Shoval, S., and Ferris, T. (2008). Research on a Framework for Systems Engineering Tools for Australian Small and Medium Enterprises. INCOSE Int. Symp., 18(1), pp.1104-1119. Wiesner, S., Nilsson, S., and Thoben, K.D. (2017). Integrating requirements engineering for different domains in system development - lessons learnt from industrial SME cases. Procedia CIRP, 36, pp. 351-356.

sustainability of a manufacturing process: A conceptual framework. Sustainability, 10(1), pp. 81. Ness, B., Urbel-Piirsalu, E., Anderberg, S. and Olsson, L. (2007). Categorizing tools for sustainability assessment. Ecological Economics, 60(3), pp. 498-508. Ryan, M. (2015). Geometry for Dummies. New York, NY: For Dummies Book. Santoyo-Castelazo, E. and Azapagic, A. (2014). Sustainability assessment of energy systems: integrating environmental, economic and social aspects. Journal of Cleaner Production, 80, pp. 119-138. Skowrońska, M. and Filipek, T. (2014). Life cycle

Service Theory and Practice, 27(1), 164-186. Shostack, G.L., 1984. Designing Services that Deliver , Harvard Business Review, 134-139. Sutrisno, A., Lee, T.R., 2011. S ervice reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap , International Journal of Engineering, Science and Technology, 3(7), 25-38. Tan, K.C., Shen, X.X., 2000. Integrating Kano’s model in the planning matrix of quality function deployment , Total Quality Management, 11(8), 1141-1151. Tax, S.S., Brown, S.W., 1998. Recovering and Learning from service


The purpose of the article is to present the integrated sustainable freight transport system dedicated for city clusters. The presented concept and calculation model is the result of a broader study on the effectiveness of production and transport systems in urban areas. The integrated sustainable freight transport system described in this paper serves multi-floor manufacturing clusters and therefore meets two efficiency requirements: technological integration and process sustainability. The integration of in-house transport system servicing multi-floor manufacturing building and supply chain deliveries to/from logistic node is based on efficient use of Intelligent Reconfigurable Trolleys (IRTs). The calculation model of integrated freight transport system allows for the quantitative matching of key elements of the transport system to the multi-floor manufacturing cluster needs. Properly selected and functionally integrated elements of proposed transport system allows to minimize losses and reduce the negative impact of transport on the environment.