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Objective: The main purpose of this research is to analyze and reveal if the recent policy measures in higher education carried in European Union member countries have had a significant impact on the labour market integration of university graduates.
Methodology: We selected a set of indicators that were common in the 2015 and 2016 editions of Structural Indicators for Monitoring Education and Training Systems in Europe and could offer an image of intensity of higher education policies in relation with labour market at European level. We further used these measures to test for any significant effects of the policies on the integration of graduates in the labour market.
Findings: We found significant effects of various policy measures in high education in the European countries. We estimate a positive role for factors like monitoring of completion rates, requirements for the staff to have higher education, presence of educational guidelines, and recognition of formal and informal learning for entry in higher education.
Value Added: This is the first study to address the impact of high education policies carried in European countries on the integration of college graduates. The study is distinct through both the design of new measures of higher education policy in Europe as well through testing whether the intensity of policies carried for higher education has affected the employability of young graduates or not.
Recommendations: The results of this empirical research allow us to make some recommendations for improving the insertion of young graduates on European labour market.
Objective: The research is to analyse the theoretical leadership assessment assumptions, to determine the compatibility of managers’ assessment by choosing to implement the quality management system EQUASS (The European Quality in Social Services) in a social service organization.
Methodology: Research Methods are based on researchers’ insights, applying scientific literature analysis and synthesis methods, discussing leadership styles and leadership factors, questioning survey leaders’ opinions on participation in implementing quality management system in EQUASS, taking into account leadership style and leadership factors.
Findings: The empirical study identified a correlation analysis between leaders’ aspirations to participate in the project Improving the Quality of Social Services through EQUASS and the leadership style of these leaders in relation to leadership expression factors. The results of the pilot study have shown that the strongest inspirational motivation factor is judged by the senior manager, senior managers with a high managerial experience, and the result-oriented award-winning factor.
Value Added: The attitude of leaders in implementing a quality management system in an organization providing social services, taking into account the style and factors of leadership. Appropriate and effective leadership of the manager can lead to successful employee performance by implementing quality services and helping employees overcome difficulties in an organizational environment by implementing a quality management system.
Recommendations: In social service organizations, leadership has its own specificity, because the management’s work is based on the principles of social work focused on satisfying the needs of the service user and aspects of integration into society and modern management principles. Successful leadership is achieved by adapting leadership style to the needs of employees and users, taking into account the circumstances. Leadership style is particularly important in influencing the activities of the members of the organization, the efficiency of their work, creating the right conditions for education and cooperation.
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Thierry Côme, Petia Gueorguieva, Radovan Gura and Gilles Rouet
Objective: This contribution attempts to highlight the convergences and divergences of the strategies and modes of governance put in place in the current context of European universities (knowledge economy, budget restrictions, changing demand of students and employers).
Methodology: A study of three universities from three different countries, two public and one private, is proposed from the analysis of the internal official documents (strategic projects) of the structures and interviews with the leaders.
Findings: Elements of convergences and divergences are highlighted, which makes it possible to make hypotheses to verify in other researches.
Value Added: The approach is exploratory and complementary to the analyses in terms of the structure and strategy model of higher education institutions
Recommendations: The implementation of the Bologna Process is still often instrumentalized or rejected (defence of local specificities or fears of excessive standardization), but the current evolution of constraints and environments seems to go far beyond this non-normative project. It should therefore be considered as an opportunity for a positive and effective response to the present stakes.
Juan Pedro Ibarra Michel, Mireya Ibarra Michel, Luz Cecilia Gálvez Bon and José Guadalupe Soto Karass
In recent years sustainability has become an important issue in business in a variety of industries. Those companies that succeed to integrate a fair balance between economic interests and the concerns about environment and social equity have had to integrate a core of sustainability values that guide their behavior in the way to do business. The leaders of the organizations have to design strategies not just to add value to their products or services, but to match the new frame of ethical and moral values of the company. This new way to do business is having a deep impact in the competitiveness of organizations as a result of the savings in the supply chain and in the way they are perceived by consumers and society. The postmodern vision of the business organization has incorporated new and far-reaching modifications to the traditional view of leadership resulting in a new type called “sustainability leadership”. This work uses a case study mixed method research will focus on determining and analyzing the characteristics of this new kind of leadership and its relationship with competitiveness in a very traditional and influencing hotel of Mazatlán, an important tourist destination of Mexico, which has been successful in reaching sustainability certifications for a number of years. The study will show the perception of key informants about the leadership and its degree of success regarding the business competitiveness and sustainability issues. It will also show the degree of fulfillment of sustainability according to an instrument designed for this purpose.
Peter Linzbach, J. Jeffrey Inman and Hristina Nikolova
To remain competitive in a connected world, offline retailers have responded with integrating digital in-store technologies into their physical servicescapes. Often, the introduction of multichannel connecting services like click & collect or order from or return to store are first steps.
Shopper-facing advanced technologies can be key to creating a different physical shopping experience for consumers and delivering benefits to retailers such as improved traffic, conversion and baskets or streamlined operational cost. In general, consumers consider retailing technologies as useful. However, shoppers assess the fairness of the exchange about procedures, outcome and treatment and the value of the technology they receive compared to what the retailer gets. Also, satisfaction, trust and privacy concerns are relevant for customers. Retail managers need to ensure the functionality and safety of their application and take consumer concerns seriously. Also, they need to address privacy concerns and build trust, if they want proximity marketing to deliver on its promise of increasing basket size or attracting new shoppers.
Strategies of quality of working life in a touristic small and medium-sized enterprises
Luis Alfredo Argüelles Ma, Román Alberto Quijano García and José Alonzo Sahuí Maldonado
The descriptive research, experimental, cross-sectional and correlational of the quality of working life of perceived workers by employees of tourist businesses, presented type, is the continuation of the research project running at its initial stage described and correlated to obtain a given model, now strategies were designed and applied in a case study, determining the confidence in the original predictive theoretical approach, given that an improvement is denoted in that quality of life in all the experienced dimensions: support institution for work, workplace safety, workplace integration, job satisfaction, well-being achieved through work, personal development and administration of employee time. Was applied after the experiment the same ideal instrument, which was used earlier to measure the sector (CVT- GOHISALO) covering 7 alluded dimensions, including using the test statistic T Student was found that the strategies established impacted by increasing satisfaction of workers in different lines. The contribution to knowledge is the ratification of the proposed for each dimension of quality of work life of workers in the tourism sector in small and medium sized businesses predictive model.
Desiree Meurs, Adrie Spruijt and Pieter van Nispen tot Pannerden
‘Social return’ (SR) is a term in the Netherlands that summarises all efforts to integrate people with a mental or physical handicap in the labour market. It is an important political topic because government wants not only an inclusive society but also a decrease of expenditures on social benefits; an important topic for employers, because organisations can profile themselves as socially responsible; and a topic for applied research, finding ways and means of realising the concept.
The Rotterdam University of Applied Sciences is mainly involved because of the value of SR for applied research and the development of solutions that work. Several projects have been implemented with third parties, all of them involving students, e.g. through BA graduation research. However, the research also shows that there is no large-scale adoption among entrepreneurs yet. Three problems have been identified: (1) the SR policy currently has many negative side effects; (2) entrepreneurs must recognize that the involvement of employees with a SR indication not only costs money but may also contribute to profits; (3) insufficient attention is paid to finding the proper match between possible employees and suitable jobs (possibly with an adapted working environment). However, ‘social return’ is a feasible concept and the problems may be addressed. At the same time the initial efforts on realising ‘social return’ point at the importance of organisational culture.
The main aim of this paper is to show the link between organisational culture and the successful implementation of social return.