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REFERENCES [1] M. Jackson. Systems methodology for the management sciences . Plenum Press, New York, 1990. [2] M.C. Jackson. Systems thinking: Holism for managers . Wiley, Chichester, 2003. [3] R. Floor and M. Jackson. Creative problem solving: Total systems intervention . Wiley, Chichester, 1991. [4] J.P. Kawalek. “Systems thinking and knowledge management: positional assertions and preliminary observations”, Systems Research and Behavioral Science , no 21, 2004, pp. 17-36. [5] M.J. Ligarski. „Ocena systemu zarządzania jakością – wyniki badań