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Obtaining Value and Performance by Managing Effectively the Customers’ Complaints

Press, 2011. Sauro J., Customer Analytics for Dummies , John Wiley & Sons, 2015 Shaw J.S., Triple customer complaints: boost profits by capturing the customer’s point of view, Lulu.com, 2011 Wang W. et al., Integration and innovation orient to e-society, Wuhan, China, 2007 Wexler S. et al., The big book of dashboards: visualizing your data using real-world business scenarios, John Wiley & Sons, 2017 Wilson R., Hill A.V., The operations management complete toolbox, FT Press, 2013

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Sino-Algerian B2B Relational Exchange via E-Marketplace: Case Study of Algerian Import Companies

References Bandyopadhyay S., Robicheaux R.A., (1997), Dealer Satisfaction through Relationship Marketing Across Cultures, Journal of Marketing Channels, 6/2, 35-55. Djenouhat A., Djaouahdou R.,( 2016), Algerian Import Companies’ Use of the EMarketplace to Trade with China and its Impact on Sino-Algerian Business Relationships, International Journal of E-Business Development, 6/1, 10-19. Frazier G.L., (1999), Organizing and Marketing Channels of Distribution, Journal of the Academy of Marketing Science, 27/2, 226

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The Populist Political Parties and their Overthrow in the Prevalent Order

/02. Hansen, Alvin (1939),”Economic Progress and Declining Population Growth”, American Economic Review , 29 (1):1-15. Lenglet, Francois (2014), La fin de mondialisation, Librairie Arhème Fayard/Pluriel, Chapitre 5-L’éternel retour. Mattews, Jessica Tuchman, Andrew Kohut and Stapleton Roy (2012), “US Public, Experts Differ on China Policies” Pew Research Center-septembre. Mounk Yasha (2018), “How populist uprisings could bring down liberal democracy”, The Guardian, Sun 4 Mars, 07/05 GMT. Mounk, Yascha (2018) “The people vs democracy”, Harvard

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The Phenomenon of Climate Change in Organization and HR-Related Literature: A Conceptual Brief Analysis

: symbolism or action? Accounting, auditing and accountability journal 25 (1). Pp. 174-198. Kiron, D., Kruschwitz, N., Haanaes, K. & Fuisz-Kehrbach, S.K. (2013). How serious is climate change to business?. MIT Sloan management review 55 (1). Pp. 74-76. Linnenluecke, M. & Griffiths, A. (2012). Assessing organizational resilience to climate and weather extremes: complexities and methodological pathways. Climatic change 113. Pp. 933-947. Marquis, C. & Qian, C. (2014). Corporate social responsibility reporting in china: symbol or substance? Organization

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