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Socio-demographic and lifestyle determinants of loyalty program participation in the Czech Republic

, G.H. (1990), “Event history analysis measures of brand loyalty.”, JMR, Journal of Marketing Research, Vol. 2, No. 4, p. 485. Chaudhuri, A. and Holbrook, M.B. (2001), “The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty”, Journal of Marketing, Vol. 65, No. 2, pp. 81-93. Chung, C.W. and Hsu, J.J. (2012), “Application of Life Style Model to Analyze the Market of Department Stores”, Journal of Service Science and Management, Vol. 5, No. 3, pp. 302-311. Craft, S.H. (1999

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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

// Total Quality Management. Vol. 7, No. 3, p. 267-282. doi: 10.1080/09544129650034837. 24. Hwang, G. H, Tsauo, J. Y. , Wang, J. D. (1996).Estimation of Expected Quality Adjusted Survival by Cross-Sectional Survey // Statistics in Medicine. Vol. 15, No. 1, p. 93-102. doi: 10.1002/ (sici)1097-0258(19960115)15:1%3C93::aid-sim155%3E3.3.co;2-u. 25. Youde, R. K. (1992). Cost-of-Quality Reporting: How We See It // Strategic Finance. Vol. 73, No. 7, p. 34. 26. Johnson, M. A. (1995). The Development of Measures of the Cost of

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Residential Building Management System Features and Underlying Factors

://seb.lv/lv/about/press-centre/press-releases/y2014/maijs/15052014/ Slava, D., Geipele, S. (2012). Legal and Economic Problems of Housing Management in Latvia. Economics and Business, 22, 144-153. ISSN 1407-7337, e-ISSN 2255-8756. Savickas, R., Savickiene, R., Bielskus, J. (2015). Technical measures to decrease heat energy consumption of final customer in multi - apartment buildings according to energy efficiency directive. Science - Future of Lithuania / Mokslas - Lietuvos Ateitis, 7(4), ISSN 2029-2341, eISSN 2029-2252. http://dx.doi.org/10.3846/mla.2015

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Determining Mission Statement Effectiveness from a Fit Perspective

. (2014). A primer on partial least squares strategic equation modeling (PLS-SEM). Sage Publications. Hartog, D. N., & Verburg, R. M. (2004). High performance work systems, organisational culture and firm effectiveness. Human Resource Management Journal, 14(1), 55-78. Hemmasi, M., Strong, K. C., & Taylor, S. A. (2011). Measuring service quality for strategic planning and analysis in service firms. Journal of Applied Business Research (JABR), 10(4), 24-34. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion

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Predicting overall Staffs’ Creativity and Innovative Work Behavior in Banking

structural equation modeling . Los Angeles: SAGE. Hart, C. W., Heskett, J. L., & Sasser Jr, W. E. (1990, The profitable art of service recovery. Harvard Business Review, 68 , 148-156. Hartline, M. D., & Ferrell, O. C. (1996). The Management of Customer-Contact Service Employees: An Empirical Investigation. Journal of Marketing, 60 (4), 52. doi:10.2307/1251901 Isaksen, S. G., Lauer, K. J., & Ekvall, G. (1999). Situational outlook questionnaire: A measure of the climate for creativity and change. Psychological Reports, 85 (2), 665-674. Janssen, O

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The Importance of Brand Image on Consumer Purchase Attitude: A Case Study of E-Commerce in Taiwan

Management, 33, 371-380. Chevalier, J., & Goolsbee, A. (2003). Measuring Prices and Price Competition online: Amazon.com and Barnesand Nobel.com. Quantitative Marketing and Economics, 1, 203-222. Choi, S., & Mattila, A. S. (2009). Percieved fairness of price differences across channels: the moderating role of price frame and norm perceptions. Journal of Marketing Theory and Practice, 17(1), 37-47. Csikszentmihalyi, M. (1975). Beyond boredom and anxiety. San Francisco: Jossey-Bass. Davis, F. D. (1989a

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Factors influencing the job search and job selection in students of Generation Y in the Czech Republic in the employer branding context

., Carroll, S. A., Piasentin, K. A. and Jones, D. A. (2005), “Applicant attraction to organisations and job choice: a meta-analytic review of the correlates of recruiting outcomes”, Journal of Applied Psychology, Vol. 90, No. 05, pp. 928-944. Charbonnier-Voirin, A., Poujol, J. F. and Vignolles, A. (2017), “From value congruence to employer brand: Impact on organizational identification and word of mouth”, Canadian Journal of Administrative Sciences, Vol. 34, No. 04, pp. 429-437. Keller, K. L. (2013), Strategic Brand Management: Building, Measuring, and Managing

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Creating Value – From Corporate Governance to Total Shareholders Return. An Overview

) Strategic Management Theory: An Integrated Approach , South-Western, USA. Hubbard, G. (2009). Measuring organizational performance: beyond the triple bottom line. Business Strategy and the Environment , 18 (3), 177-191. Ijouane, V., Kapferer, J-N., (2012). Developing Luxury Brands Within Luxury Groups – Synergies Without Dilution?, Marketing Review St. Gallen. Jiang, B., Koller, T., (2011), Paying back your shareholders, May 2011, McKinsey&Company Kanter, R. M. (2011). How great companies think differently . Harvard Business Review

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Credit Risk Versus Performance in the Romanian Banking System

References Badea, L. (coord), Socol, A., Drăgoi, V., Drigă, I. (2010), Banking risk management, Ed. Economică, Bucharest, Romania. BCE, (2010), Beyond ROE - How to measure bank performance, available at http://www.bis.org/publ/bcbs54.htmhttps://www.ecb.europa.eu/pub/pdf/other/beyondroehowtomeasurebankperformance201009en.pdf?186ec632b33cc504fbd295de0b425d5b Financial statements of BCR (2013-2016), available at www.bcr.ro, Financial statements of BRD (2013-2016), available at www

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Some Insights on the Changing Architecture of the World’s Top 100 Multinationals

. (2002). Limits of internationalization theories in an unlimited world. International Marketing Review , 19 (5), 436-449. Casillas, J. C., & Acedo, F. J. (2013). Speed in the internationalization process of the firm. International Journal of Management Reviews , 15 (1), 15-29. Cuervo-Cazurra, A., & Ramamurti, R. (Eds.). (2014). Understanding multinationals from emerging markets . Cambridge University Press. Dörrenbächer, C. (2000). Measuring corporate internationalisation. Intereconomics, 35 (3), 119-126. Dunning, J. H., & Lundan, S. M

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