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Miruna Florina Lungu

, S. (2016). Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy. Journal of Business Research, 69(9), 3725-3730.

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Mirjana Pejić Bach, Sandro Juković, Ksenija Dumičić and Nataša Šarlija

. Denton, L., Chan, A.K.K. 1991. Bank Selection Criteria of Multiple Bank Users in Hong Kong, International Journal of Bank Marketing 9(5): 23-34. 10. Edris, T. A. 1997. Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis. International Journal of Bank Marketing 15(4): 126-133. 11. Ekinci, Y., Uray, N., Ulengin, F. (2014). A customer lifetime value model for the banking industry: a guide to marketing actions. European Journal of Marketing 48(3/4), Accepted for

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Suzana Đukić and Ljiljana Stanković

”, Industrial Marketing Management , 32 (11-12): 1265-1293. Venkatesan, R., Kumar, V. (2004) “A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy”, Journal of Marketing , 68 (October): 106–125. Wengler, S. (2006) Key Account Management in Business-to-Business Markets , Wiesbaden: Deutscher Universitats-Verlag. Woodburn, D., McDonald, M. (2011) Key Account Management: The Definitive Guide , Chichester, West Sussex: John Wiley & Sons Ltd. Zolkiewski, J., Turnbull, P. (2002) “Do Relationship Portfolios and

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Vesna Žabkar and Maja Arslanagić-Kalajdžić

in structural equation models. In S. Leinhardt (Ed.), Sociological Methodology 1982 (pp. 290-312). Washington DC: American Sociological Association. Spence, M. 1973. Job marketing signaling. Quarterly Journal of Economics 87(3): 355-374. Spence, M. 2002. Signaling in Retrospect and the Informational Structure of Markets. The American Economic Review, 92: 434-459. Stahl, H. K., Matzler, K. and Hinterhuber, H.H. 2003. Linking Customer Lifetime Value with Shareholder Value. Industrial Marketing Management 32(4): 267

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Beata Płonka

, 2005, pp. 1466-1469. 6. Arai, J. A., Li, S., Hartley, D. M., Feig, L. A. Transgenerational rescue of a genetic defect in long-term potentiation and memory formation by juvenile enrichment. Journal of Neuroscience 29, 2009, pp. 1496-1502. 7. Bale, T. L. Lifetime stress experience: transgenerational epigenetics and germ cell programming. Dialogues in Clinical Neuroscience 16(3), 2014, pp. 297-305. 8. Barker, D., Barker, M., Fleming, T., Lampl, M. Developmental biology: Support mothers to secure future public health

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Jolanta Kurkiewicz and Oskar Knapik

Scherbov, S., 2005: Average Remaining Lifetimes Can Increase as Human Populations Age. In: Nature , 435, No. 7043, pp. 811‒813. Sanderson, W. and Scherbov, S., 2007: A New Perspective on Population Aging. In: Demographic Research , 16, No. 2, pp. 27‒57. Sanderson, W. and Scherbov, S., 2008: Rethinking Age and Aging. In: Population Bulletin , December, A Publication of the Population Reference Bureau, pp. 3‒18. Stonawski, M. 2007: Ludzie starsi na rynku pracy (Elderly on the labour market - in Polish. In: Kurkiewicz

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Elina Radionova-Girsa and Agnesa Lahiža

). Customers for life: how to turn that one-time buyer into a lifetime customer, Crown Business; Revised Edition. Trif, S. M. (2013). The influence of overall satisfaction and trust on customer loyalty. Management & marketing challenges for the knowledge society, 8(1), 109-128. Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’ e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481-492. https://doi.org/10.1016/j.ijinfomgt.2010.03.005 Yi, J

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Therese Brolin

Press. Riddell, R., 2007: Does foreign aid really work? Oxford: Oxford University Press. Sachs, J., 2005: The end of poverty: how we can make it happen in our lifetime. London: Penguin. SIDA, 1971: Resultatvärdering ett programförslag (Results management - a program proposal, - in Swedish). Stockholm: SIDA. SIDA, 1972: Metodhandbok 1: Insatsberedning - fran idé till avtal (Handbook part 1: Preparation of interventions - from idea to agreement, - in Swedish). SIDA, Stockholm: Department for Evaluation and

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Beata Bieszk-Stolorz

risks when failure times are discrete , Lifetime Data Analysis, 2(2), pp. 195-209, DOI: 10.1007/BF00128575. Crowder M., 1997, A test for independence of competing risks with discrete failure times , Lifetime Data Analysis, 3(3), pp. 215-223, DOI: 10.1023/A:1009696830515. Gooley T.A., Leisenring W., Crowley J., Storer B.E., 1999, Estimation of failure probabilities in the presence of competing risks: New representations of old estimators , Statistics in Medicine, 18(6), pp. 695-706, DOI:10.1002/(SICI)10970258(19990330)18:6<695::AID-SIM60>3.0.CO;2-O

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Ewa Wycinka

comparing the cumulative incidence function in the presence of a competing risk, The Annals of Statistics, 16, pp. 1141-1154. Haller B., Schmidt G., Ulm K., 2013, Applying competing risks regression models: an overview , Lifetime Data Analysis, 19, pp. 33-58. Højsgaard S., Halekoh U., Yan J., 2016, geepack: Generalized Estimating Equation Package , URL https://CRAN.R-project.org/package=geepack , R package version 1.2_1. Klein J.P., Andersen P.K., 2005, Regression modelling of competing risks data based on pseudo-values of the cumulative incidence