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A major boost to the website performance of up-scale hotels in Vietnam

. Aurelio Mauri, R. M. (2013). Web reviews influence on expectations and purchasing intentions of hotel potential customers. International Journal of Hospitality Management, 34 , 99–107. doi:10.1016/j.ijhm.2013.02.012 Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27 , 391–402. doi:doi:10.1016/j.ijhm.2007.10.008 Bauer, H. H., Hammerschmidt, M., & Falk, T. (2005). Measuring the quality of e

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Measuring Gen-Y Customer Experience in the Banking Sector

]. 27. Novak, T., Hoffman, D., Yung, Y. (2000). Measuring the Customer Experience in Online Environments: A Structural Modelling Approach // Marketing Science. Vol. 19, No. 1, pp. 22–42. doi:10.1287/mksc.19.1.22.15184. 28. Oh, H., Fiore, A., Jeoung, M. (2007). Measuring Experience Economy Concepts: Tourism Applications // Journal of Travel Research. Vol. 46, No. 2, pp. 119–132. doi:10.1177/0047287507304039. 29. Otto, J., Ritchie, J. (1996). The Service Experience in Tourism // Tourism Management. Vol. 17, No. 3, pp. 165–174. doi:10

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Positive Psychological Capital Concept: A Critical Analysis in the Context of Participatory Management

References Adler, P.S. and Kwon, S.W. (2002). Social Capital: Prospects for a New Concept. Academy of Management Review, 27(1): 17-40. Avey, J.B., Reichard R.J., Luthans, F. and Mhatre, K.H. (2011). Meta-Analysis of the Impact of Positive Psychological Capital on Employee Attitudes, Behaviors and Performance. Human Resource Development Quarterly, 22 (2): 127-152, http://dx.doi.org/10.1002/hrdq.20070 Bandura, A. (1991). Social Cognitive Theory of Self-Regulation. Organizational Behavior and Human Decision

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Examining the moderating effect of shopping value on private-label and loyalty in Indian grocery stores

National Brand Promotions”, J. Mark., Vol. 65, No. 1, pp. 71–89. Aithal, R. (2009), “An Exploratory Study on the Emergence of Private Labels in India”. In 3rd IIMA Conference on Marketing Paradigms for Emerging Economies. Babin, B., Darden, W., Griffin, M. (1994), “Work and/or Fun: measuring hedonic and utilitarian shopping value”, J. Consum. Res., Vol. 20, No. 14, pp. 644–656. Baltas, G., Doyle, P., Dyson, P. (1997), “A model of consumer choice for national vs. private label brands”, J. Oper. Res. Soc., Vol. 48, No. 10, pp. 988–995. Bedi, S

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Relationship between Toxic Leadership and Job Stress of Knowledge Workers

-194. Pelletier, K. L. (2009). The effects of favored status and identification with victim on perceptions of and reactions to leader toxicity, Claremont Graduate University. Pyöriä, P. (2005). “The concept of knowledge work revisited.” Journal of Knowledge Management 9 (3): 116-127. Reinhardt, W., B. Schmidt, P. Sloep and H. Drachsler (2011). “Knowledge worker roles and actions—results of two empirical studies.” Knowledge and Process Management 18 (3): 150-174. Roter, A. B. (2011). The lived experiences of registered nurses exposed to toxic leadership

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Benefits of Corporate Social Responsibility Engagement in Companies: The Case of Poland

://doi.org/10.1007/s10551-014-2054-6 Turker, D. (2009). Measuring Corporate Social Responsibility: A Scale Development Study. Journal of Business Ethics , 85 : 411–427, https://doi.org/10.1007/s10551-008-9780-6 Tuzzolino, F. and Armandi, B.R. (1981). A need-hierarchy framework for assessing corporate social responsibility. Academy of Management Review , 6 (1): 21–28. Valentine, S. and Fleischman, G. (2008). Ethics programs, perceived corporate social responsibility and job satisfaction. Journal of Business Ethics , 77 : 159–172, https://doi.org/10

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Snobbish Bandwagoners: Ambiguity of Luxury Goods’ Perception

, H. et al. (2017). Toward a general theory of luxury: Advancing from workbench definitions and theoretical transformations. Journal of Business Research , 70 : 101–107, https://doi.org/10.1016/j.jbusres.2016.07.001 Christodoulides, G., Michaelidou, N., Li, C.H. (2009). Measuring perceived brand luxury and evaluation of the BLI scale. Journal of Brand Management , 16 (5–6): 395–405, https://doi.org/10.1057/bm.2008.49 Corneo, G. and Jeanne, O. (1997). Conspicuous consumption, snobbism and conformism. Journal of Public Economics , 66 : 55

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Customer love: Research on the ranking of food and beverage locations

References Ahuvia, A.C. (2005), “Beyond The extended self: loved objects and consumers’ identity narratives”, Journal Of Consumer Research, Vol. 32, No. 1, pp. 171-184. Ajzen, I. (2005), Attitudes, Personality, and Behavior, McGraw-Hill International, New York. Burns, D.J. and Neisner, L. (2006), “Customer satisfaction in a retail setting: the contribution of emotion”, International Journal Of Retail and Distribution Management, Vol. 34, No. 1, pp. 49-66. Carroll, B.A. and Ahuvia, A.C. (2006), “Some antecedents

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Customer Disposition to Value Co-Creation Activities. The Case of the Clothing Industry

References Aarikka-Stenroos, L. and Jaakkola, E. (2012). Value co-creation in knowledge intensive business services: a dyadic perspective on the joint problem-solving process. Industrial Marketing Management , 41 (1): 15–26, https://doi.org/10.1016/j.indmarman.2011.11.008 Ahuvia, A.C. (2005). Beyond the extended self: loved objects and consumers’ identity narratives. Journal of Consumer Research , 32 (1): 171–184, https://doi.org/10.1086/429607 Bandura, A. (1995). Self-Efficacy in Changing Societies. Cambridge: Cambridge University Press

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The Impact of Moderators and Trust on Consumer’s Intention to Use a Mobile Phone for Purchases

Adopters of New IT Products: A Case of Windows 95. Information & Management, 33(5): 225-230, https://doi.org/10.1016/S0378-7206(98)00031-7 Chin, W., Marcolin, B. and Newsted, P. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14: 189-217. https://doi.org/10.1287/isre.14.2.189.16018 Chuttur, M. (2009). Overview of the Technology Acceptance Model: Origins, Developments

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