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TQM Practice and Institution Innovation in China

References Badiru, A. B. (1990), 'A System Approach to Total Quality Management,” Industrial Engineering, 1990, March, p.33-36 Grgory H. Watson (2001), “Cycles of Learning Observations of Jack Welch”, Six Sigma Forum Magazine Vol 1, November 2001, pp13 Harry J. Levinson and Chuck DeHont (1992),“Leading to Quality”, May 1992, pp55 Ho K. M. Samuel (1999), “TQM: An Integrated Approach”, School of Business Hong Kong Baptist University Press. Liu, Songbai (2011), “Research on the function of leadership in quality management of Chinese SMEs”, in

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Colour in Online Advertising: Going for Trust, Which Blue is a Must?

Abstract

In an online environment the customer relies heavily on cues that indicate that an electronic vendor (e-vendor), can be trusted (especially in comparison with an offline shopping environment). Several studies investigated the factors that reduce mistrust in an online environment. However, little is known about the effects of colour on the process of establishing trust between e-vendor and consumer, and purchase intention. The current body of studies on the effects of, specifically, the colour blue on trust in an online environment also show contrasting results. Further, the literature review revealed that (value) variations of colours have different effects on human behaviour, or perception. It was also argued that the effect of blue on trust and behaviour would be greater for people from cultures that are generally more risk averse. The aim of the present study, therefore, was to investigate the effect of two different values of blue (i.e. lighter and darker valued) on trust and the intention to book an accommodation, differentiated by culture. In an online experiment 91 Chinese and 125 Dutch respondents (average age 27 years) were presented with an accommodation offer displayed within either a predominantly darker, or lighter valued blue environment. The results showed an indirect (mediating) effect of trust on the relationship between the predominantly darker coloured blue environment and booking intention. There was no evidence for the hypothesized moderating effect of culture. To conclude, this study contributes to a better understanding of the effects of (value) variations of colour in an online environment on human behaviour, and perception. The use of dark blue colour schemes in an online environment can be recommended to e-vendors. Especially in online environments in which the customer is more involved (e.g. financially) or vulnerable in the (purchasing) process, and thus more cues are needed to win a visitor’s trust.

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Global-Soziale Marktwirtschaft und die Flüchtlingsfrage

Review, Vol. 55, S. 1126-1150. [6] Goethe, Johann Wolfgang (1808), Faust - eine Tragödie, Tübingen. [7] Hayek, Friedrich A. von (1972), Die Theorie komplexer Phänomene, Tübingen. [8] Holtfrerich, Carl-Ludwig, Lars P. Feld und Werner Heun et al. (2015): Staatsschulden: Ursachen, Wirkungen und Grenzen, Berlin. [9] Kissinger, Henry (2011), On China, New York. [10] List, Friedrich (1841), Das Nationale System der Politischen Ökonomie, Stuttgart u.a. [11] Luhmann, Niklas (1968

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Journal for Markets and Ethics
Zeitschrift für Marktwirtschaft und Ethik
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A Case Study of Inventory Management in a Manufacturing Company in China

Abstract

In this paper, we focus on inventory management in a manufacturing company in China. This study aims to identify the key factors that influence inventory management practices, investigate efficient and effective inventory management approaches, and examine the impact of supplier cooperation on supply chain improvement. A case study approach is used to identify the key factors that influence inventory management in a factory. Efficient and effective inventory management practices are derived from the case study and may provide practical guidance for foreign manufacturers in China. This study provides a valuable tool for identifying the key factors in inventory management which can be applied to similar problems encountered in actual manufactories.

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A Case Study of Supply Chain Management in a Manufacturing Company in China

Abstract

How to manage inventory is becoming an increasingly crucial issue for most manufacturing companies. R&D, the pseudonymous case study considered here, is a foreign direct investment (FDI) company engaged in producing electronic components. As the prices of raw materials and operation costs increased, R&D was challenged to maintain a smooth relationship among several factors: level of inventory, customer satisfaction and production efficiency. This paper first discusses the key factors that affect R&D’s inventory level. It then combines recent supply chain management theories and quantitative data into a framework for identifying how R&D might determine optimal ordering policies and strategies to reduce overall costs, while at the same time satisfying customers in terms of service.

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The Impact of Leader-member Exchange (LMX) and Empowerment on Employee Voice Behavior

Abstract

This study examines the impact of leader-member exchange (LMX) and the moderating role of empowerment on employee voice behavior. A sample of 314 supervisor-subordinate dyadic exchanges was collected from a manufacturing firm in Mainland China. The results provided support the view that LMX and empowerment were both significantly associated with employee voice behavior. The positive relationship between LMX and employee voice behavior was stronger when employees received higher levels of empowerment. Theoretical and managerial implications of the research are discussed.

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Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong

Abstract

5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.

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