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  • Author: Sharmila Pudaruth x
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Abstract

This paper has explored a pioneer model for online shopping behavior for natural flowers in Mauritius. Further to the extensive literature review, a survey method was adopted whereby 200 questionnaires were distributed to respondents using a non-probability convenience sampling method. The empirical estimates of the study have depicted that price, trust, reputation of retailers; education and age have an impact towards online shopping behavior for natural flowers, whilst gender and income do not influence customers. Correlation analysis also revealed that perceived ease of use, perceived usefulness, subjective norms, behavioral intention and attitudes impacted on the online shopping behavior for natural flowers. A pioneer conceptual model was also proposed in this paper, whereby, policy makers and practitioners of online business can use the model as a reference to pave the way to encourage online purchases. This research represents a different way of understanding online shopping behavior for natural flowers.

Abstract

This paper investigates the impact of technology adoption on human touch aspects in healthcare settings in Mauritius. Unstructured interviews, focus group discussions and overt observations were carried out in two phases with 27 healthcare professionals and 42 healthcare customers in the private sector over a period of five months as part of an exploratory study, followed by a pilot study where a survey was carried out among 31 participants who have also been exposed to private healthcare services in Mauritius. Survey findings have depicted that technology implementation in healthcare settings can represent a direct threat to human touch aspects. Although the outcome of service remains very important, the delivery of same service in terms of how, when and by whom it was delivered has been seen to be as important. Healthcare customers are normally in a vulnerable state requiring appropriate human touch in the service delivery. Moreover, they also expect fast, efficient and effective services which eventually create a pressing need for consequent use of technology. Therefore, the balance between technology and human touch aspects was found to be a determinant of service quality enforcement and customer satisfaction for healthcare customers. This paper demonstrates that implementing technology in healthcare nowadays is inevitable for proper service delivery, however, it is imperative to preserve human touch aspects at all times during health service encounters. This pioneer study also acts as a guide for health care practitioners to derive the best strategies to maintain a good equilibrium between technology adoption and human touch aspects in all healthcare services in the context of developing state such as Mauritius.

Abstract

Mauritius has undergone massive developments during the past several years. However, along with economic progress, these developments have also been the cause of trouble for the Mauritian population as they have worsened the problem of traffic congestion. Providing state-of-the-art transportation systems is thus crucial for the proper functioning of the Mauritian economy and society. Hence, the paper explores the repercussions that traffic congestion has on the society, economy, and individual. Also, the paper seeks to examine the impact of traffic congestion on several aspects, such as worker productivity, economic growth, commuter health and safety, travel reliability, and the environment. Questionnaires have been helpful tools in obtaining quantitative data. A sample of 100 respondents, consisting of people travelling to and from Ebene and Port Louis on a daily or regular basis, was selected using convenience sampling. The data obtained were then analysed through the SPSS software. Results indicated that traffic congestion negatively impacted on various aspects of the society and economy. The study has depicted that the respondents have affirmed that traffic congestion has an adverse effect on the society, the economy, and the individual. The paper discusses important practical issues relating to traffic congestion in Mauritius, its sources and its effects on the society, the economy, and the individual. Thus, it provides insights to the Mauritian Government and policy-makers on the ways in which they can measure traffic congestion, manage traffic more effectively, adopt appropriate policies, and invest in infrastructural projects. This paper is apt, original, and a must-read as it discusses such issues as traffic congestion, its roots, and its repercussions on the Mauritian society, economy, and individual.

Abstract

This main purpose of the study is to investigate upon the impact of non-standard work practices on children development, family functioning and employees’ health and safety concerns in a 24/7 Economy. This paper reviews the concept of 24/7 economy and explores the impact of non-standard work practices. A survey instrument is administered to 400 householders of Mauritius and the questionnaires were further processed and analysed with the statistical programme SPSS 20, by using descriptive and inferential analysis. The results of the findings have demonstrated that changes in children development and family functioning and employees’ health and safety concerns highly impact on the householders. The evidence of numerous associations from the present research have shown that 24/7 economy will give rise to pollution. Indeed, children will be affected by lack of parental time and employees might suffer from health issues with the 24/7 culture. The present research fills the significant gaps in the literature review by generating an integrative functioning framework of the 24/7 economy for island economies.

Abstract

This paper explores the major factors impacting upon the ecological adoption of solar water heaters in Mauritius. The paper applies data reduction technique by using exploratory factor analysis on a sample of 228 respondents and condenses a set of 32 attributes into a list of 8 comprehensible factors impacting upon the sustained adoption of solar water heater in Mauritius. Multiple regression analysis was also conducted to investigate upon the most predictive factor influencing the adoption of solar water heaters in Mauritius. The empirical estimates of the regression analysis have also depicted that the most determining factor pertaining to the ‘government incentives for solar water heaters’ impacts upon the adoption of solar water heaters. These results can be related to sustainable adoption of green energy whereby targeted incentive mechanisms can be formulated with the aim to accelerate and cascade solar energy adoption in emerging economies. A novel conceptual model was also proposed in this paper, whereby, ecological stakeholders in the sustainable arena could use the model as a reference to pave the way to encourage adoption of solar water heating energy. This research represents a different way of understanding ecological customers by developing an expanding on an original scale development for the survey on the ecological adoption of solar water heaters.

Abstract

In today’s hyper competitive banking arena, banking institutions are focusing on improving service quality. Providing excellent quality of service is important in creating and sustaining competitive advantage in the banking industry of Mauritius due to intense competition between local and international banks. Hence, the paper explores the impact of Service Quality (SQ) Dimensions on customer satisfaction. Using the SERVQUAL model, the paper seeks to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction in banks of Mauritius. A sample of 200 banking customers was randomly selected and data were analyzed through SPSS version 22. The SERVQUAL model has been found as reliable factors and appropriate tool to measure, evaluate, support, and improve the quality of services in banking industry. Results indicated that all five service quality factors have significantly positively influenced customer satisfaction in banks. Regression analysis was also conducted and depicted that empathy is a significant predictor of customer satisfaction among the five SQ dimensions.