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  • Author: Samuel K. M. Ho x
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Global Sustainable Development Through the Integrated Lean Management (Green 5-S) Model for TQM

Abstract

Based on the 'Best Paper-2010' by the TQM Journal, the author has a chance to test out the model in a number of firms in Malaysia through SIRIM. Furthermore, riding on the success, SIRIM has named it as the SIRIM Green 5-S Model. As a result, the aim of this paper is to share the experience of the “SIRIM Green 5-S Model for Sustainable Development”. Since 1993, the author used the proprietary 5-S Checklist for training and consultancy in no less than 10 countries with over 50,000 persons from around 2,000 organisatioins world-wide. On the other hand, HKSAR takes the lead in the global oil energy consumption/GPD. The experience will be shared in this article.

Open access
Uni-Economic & Innovative Property Price Prediction in the HKSAR

Abstract

Historically, the study of the world's economy was classified into Micro-economics and Macroeconomics. Perhaps, contemporary economists should learn from the 'astronomists' about the universe which we are part of. We shall name this 'Uni-economics'. Many scientists have found that sunspots affect human behaviour. Some research findings even relate the 11 year periodic cycle to war and peace of mankind. It is also widely-known in the medical profession that sunspot radiation actually affects the physiology of our human body. With all these evidence in mind, the aim of this exploratory research paper is to investigate how sunspot activities can affect the investors' sentiment in the financial world since 1970 when the first post-war financial crisis was built up resulting from the oil crisis in the early '1970s. Time series techniques were deployed to track down the changes of Sunspot Counts over the last 44 years and their impact on the world's 4 main financial indices, i.e., S&P, FTSE, Nikkei & HSI. It was pretty astonishing to find out that, whilst there are insignificant correlations amongst the 4 financial indices over the period under investigation, the impact of the Sunspot Counts on them are highly significant, even on a day-to-day time series analysis. As a corrolary of the finding, the HK Property Market is used as a test case for the research output. It was interesting to find out that, apart from the Solar Minima, the Change-of-Slope from positive to negative also has a significant impact on the HK property prices. Hence, it was evident that there are 2 property clashes during the 11 year sunspot cycle, and their timing can be predicted pretty accurately (2014 & 2019) within +/- one year.

Open access
Fire Risk Analysis and Optimization of Fire Prevention Management for Green Building Design and High Rise Buildings: Hong Kong Experience

Abstract

There are many iconic high rise buildings in Hong Kong, for example, International Commercial Centre, International Financial Centre, etc. Fire safety issue in high rise buildings has been raised by local fire professionals in terms of occupant evacuation, means of fire-fighting by fire fighters, sprinkler systems to automatically put off fires in buildings, etc. Fire risk becomes an important issue in building fire safety because it relates to life safety of building occupants where they live and work in high rise buildings in Hong Kong. The aim of this research is to identify the fire risk for different types of high rise buildings in Hong Kong and to optimise the fire prevention management for those high rise buildings with higher level of fire risk and to validate the model and also to carry out the study of the conflict between the current fire safety building code and the current trend of green building design. Survey via the 7-point scale questionnaire was conducted through 50 participants and their responses were received and analysed via the statistical tool SPSS software computer program. A number of statistical methods of testing for significantly difference in samples were adopted to carry out the analysis of the data received. When the statistical analysis was completed, the results of the data analysis were validated by two Fire Safety Experts in this area of specialisation and also by quantitative fire risk analysis.

Open access
SME Customer Service Excellence: A Singaporean Case Study

Abstract

In Singapore, service sectors are dominated by SMEs. This study set out to investigate customer satisfaction as a critical factor in SME survival and indeed in helping to maintain the overall health of the economy. In this study, data were collected from a Singaporean SME which supplies and installs glass for construction projects. Departments involved were Sales & Marketing, Administration, and Installation. A questionnaire survey was administered to every customer of the company in 2013 in order to evaluate the services provided by the three departments. Customers were categorized into five groups: main contractors, designers/sub-contractors, property managers, home owners and commercial owners. Data were analyzed in terms of thirteen customer service variables identified from the literature. Statistical methods were applied to data analysis and findings were arrived at. Findings were found to be sufficiently significant to permit the formulation of a Total Customer Service Excellence Model for SMEs in Singapore.

Open access