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  • Author: Robert Ulewicz x
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Information Quality Management and the Aspect of Profit and Loss in the Customer Service Process

Abstract

Risk management is an inseparable part of every organization's life. It should be an integral part of the strategy implemented in all of the organizations. The strategy should be constructed in such a way that the management of the risk functions not only as a system avoiding losses, but also allowing to perceive and use opportunities, and create new opportunities for the organization. The aim of the article is to demonstrate the necessity of analyzing the risk of information quality, which significantly affects the customer service process. This analysis was carried out on the basis of T. Kaczmarek's research, which specified the list of 46 elements of the sick enterprise. On its basis, the areas in which information about customer service were created were analyzed, which allowed to identify potentially threatened places and the effects of these threats. The analysis showed that the highest level of risk is related to the delivery time. Individual and corporate clients pay special attention to the lack, or incorrect information on securing the shipment. The lowest level of risk in the examined enterprise concerns the terms of technical assistance, because this item is usually described by the seller in the purchase regulations.

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Quality Management in the Process of Selection of Material for Dump Truck Elements

Abstract

The article presents the problem of quality management in the process of material selection for structural elements of a car dump truck. The study took into account the classical management pyramid and there was used the optimization method (generalized objective function). The center that manages the process of production / assembly of the dump truck should be the level of organization that has the highest degree of processing of required information and making strategic decisions in this respect. The design process of structural elements is carried out primarily in terms of the ability to provide adequate physical and mechanical properties in the process. There is a very strong tendency to reduce the own weight of the semi-trailers by increasing the weight of the load. This is an important criterion from the point of view of the economics of operation of technical facilities of this type. The article presents the results of the application of a generalized objective function in the field of material selection for construction elements of a dump truck. The analysis includes structural elements made of S355 steel and Hardox 400 and 450 fine-grain steel.

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The Effect of Lean Tools on the Safety Level in Manufacturing Organisations

Abstract

Lean Management is currently one of the best-known and is the most widely used management concepts in production enterprises. Lean creates such a culture of work in an organization that makes all participants in the organization interested in raising the level of quality, reducing costs and delivery time. However, there is no information about the influence of lean tools on the level of safety in production organizations. The paper presents the influence of five lean tools on the safety level by the example of metal manufacturing organization. The number of potentially dangerous situations and the number of accidents were taken as the measure of safety level. The obtained results indicates that the most important for the safety level is 5S, TPM while Kaizen, Poka-Yoka and VSM are smaller. The paper aims to broaden the knowledge about the dependence of the use of lean tools on the level of occupational safety.

Open access
Lean Manufacturing in the ceramic industry

Abstract

The problem of implementation of the concept of Lean Manufacturing in the ceramic industry, based on the enterprise manufacturing ceramic fancy goods, is presented in this article. The most important information about the concept of Lean Manufacturing, as well as the current state of implementation of the Lean concept in the ceramic industry. Major barriers in the implementation of the Lean concept are identified and selected instruments of the Lean concept applied in individual areas of the waste elimination are assigned.

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The Challenges of Industry 4.0 for Small and Medium Enterprises in Poland and Slovakia

Abstract

In the paper an analysis of the state of preparation of small and medium-sized enterprises in the metal industry in Poland and Slovakia was presented. Based on the conducted surveys, the challenges of industry 4.0, which will have to be met by small and medium enterprises, have been identified. Opportunities and threats for enterprises from the SME sector have been also defined. It was found that the biggest threats was lack of capital and lack of appropriate specialists, as well as high costs of staff preparation. Opportunities for enterprises are increased productivity and productivity, faster response to changes to customer requirements.

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Identification of problems of implementation of Lean concept in the SME sector

Abstract

The article presents identification of problems during the implementation of Lean concept in small and medium-sized enterprises in Poland. Although the Lean methodology is recognized all over the world as one of the best and most effective ways to improve the functioning of enterprises, in Polish conditions exist serious problems with its implementation. Development of small and medium-sized enterprises is regarded as one of the measures of economic growth and a sign of healthy competition. The needs of the economy and the limited resources characterizing this enterprise sector imply the need to adjust its capacities to the requirements of the turbulent environment. In the analysis of problems there were used the results of questionnaire surveys conducted among representatives of the companies participating in the largest Lean conference in Central Europe.

Open access