Based on the literature review, significant benefits have been identified out of the implementation of Business Intelligence. However, risks have been also discovered, and they were mainly connected with an improper change management during the process of the BI systems implementation. Further direction for a development of BI system has been discussed, focusing in particular on maturity models available in the literature. The paper highlights the fact that maturity models currently available in the literature do not take comprehensively into account all aspects of the development of BI in organizations. Therefore, there is a need for further research in this field of science.
Purpose: To better understand the impact of Business Intelligence systems on organizations’ effectiveness.
Methodology: Critical and descriptive literature review.
Findings: On the basis of numerous case studies described in literature and pertaining to various types of enterprises, different industries and countries, the paper confirms the positive impact of the implementation of Business Intelligence systems on organizations’ effectiveness.
Research implications: The paper provides insights that can fuel future in-depth research aimed at the development of objective methods for measuring the impact of the implementation of Business Intelligence systems on organizational effectiveness, as well as further quantitative research.
Practical implications: Results of the majority of studies indicate that the implementation of Business Intelligence systems brings tangible benefits to organizations. The implementation should, however, be appropriate and adequate, adjusted to each organization’s resources.
Originality: The paper organizes and systematizes knowledge about the impact of BI implementation on organisation’s efficiency.