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Khereddine Boutebba, Ali Bouamrane, Nawel Ganaoui and Mohamed T. Bouziane


This article presents the results of a survey using a questionnaire conducted in Algeria, to evaluate the quality of public drinking water service, and at the same time the level of dissatisfaction / satisfaction of the subscribers. A statistical analysis of the data has been conducted on a representative sample of general population to identify weaknesses and strengths related to the current state of water management. The assessment of the quality of service, and the quality of water, as well as the price of water under the influence of the geographical distribution of the population was also studied.

The results of the statistical analyses show a wide variability regarding the level of dissatisfaction/satisfaction of the subscribers. In order to simplify the interpretation, we gathered the results in the form of classes and groups in such way that the cities appear on GIS mapping software, with their inhabitants’ degree of satisfaction.