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Natalija Lepkova and Giedrė Žūkaitė-Jefimovienė

ABSTRACT

The article introduces the concept and content of facilities management (FM) services. The paper presents the concept of customer satisfaction and discusses the key factors which influence the opinions of customers and their satisfaction or dissatisfaction with the services provided. The article presents two studies: a brief survey of several FM service providers and a survey of customer satisfaction with FM services in Lithuania. The conclusions are given at the end of the article.

Open access

Valery Komisarov, Linda Kauškale and Natalija Lepkova

Abstract

Presently the conditions for the commercial property development in Lithuania are favourable. The market indicators are demonstrating positive tendencies. Many international companies are entering the Lithuanian markets because of the supportive governmental instruments of competitive policy for these international companies. There is high demand for the commercial premises, and the respective governmental authorities are regularly improving the construction procedures. These are the factors, which are affecting the commercial property development activities in Lithuania. The aim of this paper is to highlight the factors, which are positively affecting the commercial property development in Lithuania. The key market indicators, supportive instruments for international companies and improvements of the construction procedures in Lithuania are reviewed by the authors, with prime focus on the capital of Lithuania − Vilnius. This paper is intended as guidance to the developers, who are entering the Lithuanian commercial property market.

Open access

Natalija Lepkova, Egle Butkiene and Miroslaw Bełej

Abstract

The article aims to analyze the Lithuanian housing market and to look into the satisfaction of people with living conditions in new apartment buildings on this market. The article presents the concept of customer satisfaction in construction and the criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helped to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and contractors/builders. The customer satisfaction index (CSI) and the degree of loyalty were calculated, and then a customer satisfaction matrix was built up.

Open access

Linda Kauškale, Ineta Geipele, Jānis Vanags and Natalija Lepkova

Abstract

The importance of environmental aspects in construction is growing during the time. The aim of the research is to analyze environmental aspects of construction industry development and related regulations in Latvia, including the last green building certification development tendencies. The analysis, historical, document review and logical access methods have been used in the research. The article also includes overview of the international experience. The results of research show growing importance of environmental aspects in construction process and the necessity for market participants and industry development to consider them.

Open access

Natalija Lepkova, Tatjana Vilutienė, Miroslaw Bełej, Ewa Putek-Szeląg and Sabina Źróbek

Abstract

The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.