The article explores the use of FMEA method in the logistics processes in manufacturing plants in Bulgaria. The surveyed enterprises have a system ISO 9001 and apply different methods of analysis and assessment of logistics processes. The purpose of this study is to present a model for improving the reliability of logistics processes through the FMEA (Failure Mode and Effect Analysis) method.
An inquiry among 14 organizations in the implementation of FMEA was conducted. The results show that FMEA is not used for assessment in logistics processes and provides useful insights for decision-making to improve the reliability of supply. A framework based on the survey is presented for determining the reliability of logistics processes in manufacturing plants. The study demonstrates the applicability of the method in logistics processes and the role FMEA can play in assessing logistics processes.