In times of innovation, rapid economic development and high competition, each producer tries to improve the condition of his company. Then the quality of services or products is improved, losses are minimized, production processes are optimized and costs associated with running a business are reduced. The Kaizen philosophy can be used to solve any problem and issue related to work in the organization. Its main value is to strive for the continuous company’s development through small ideas, which incrementally cause continuous improvement of the company. The paper presents how the functioning of the Kaizen philosophy in a company affects the initiatives of employees, which directly affect the optimization of processes. The presented research results show how innovative solutions consisting in limiting the use of masking tapes influence the improvement of product assembly process.
For each company, the process of selecting and evaluating suppliers of both the components needed for production and the implementation of production process is a very important aspect of their business, as the selection of appropriate contractors has an impact on the quality of final product, which is offered to customers. Dynamically changing situation in the company’s environment causes that success is achieved by those companies which implement new solutions and tools in their relations with suppliers. One such solution may include the PN-EN ISO 9001:2015 standard, which requires the organization to evaluate and select suppliers, taking into account their ability to provide a product compliant with the organization’s requirements. This paper presents a proposal to supplement the procedure of supplier qualification in a selected company. Attention was drawn to the fact that it is necessary for the modern organization to have access to database of qualified suppliers, who at the time of arising demand are able to meet the requirements set for them. It is also important for the enterprise to have at least two qualified suppliers for the same component in its database. Such an approach results from the current market requirements. The paper is based on a case study as a recognized method of analyzing and discussing authentic situations applied in management sciences.
In Poland, one of the industries that has to take action to increase innovation is mining, as it is still a strategic branch of the Polish industry. The analysis of the structure of expenditure on mining innovation shows that there are innovations in the product sphere and solutions related to mechanical coal mining, while the sphere of widely understood management is omitted and expenditure on this field is negligible. Bearing in mind, among other things, the above challenges facing the Polish economy in the near future and in particular Polish coal industry, the author of the article attempted to analyse the most important challenges facing the mining industry in Poland. This article will attempt to answer the question in which direction innovative measures should be taken in Polish hard coal mining industry to allow for the development of this industry.
Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.
Today’s world is facing the necessity of reducing air pollution. One of the alternatives is to limit pollution related to road transport by using CNG fuel.
The European Union is imposing increasingly strict requirements regarding the cleanness of car fumes, and the Polish government is endeavouring to take actions aimed at reducing the pollution related to car use by planning the development of transport electromobility. In this article, the authors want to draw attention to methane as an alternative to traditional fuels.
The article presents the results of a survey conducted among drivers, which regarded their readiness to use CNG-powered cars. The results indicate that while respondents appreciate the ecological value of this fuel, they are also worried about safety, which is contradicted by the analysis of CNG advantages and disadvantages.
The implementation of a new product in serial production is a very important element in the company’s functioning. Manufacturers of cars and complex subassemblies have been working for years according to the established standards of designing and implementing new products for serial production. A great emphasis is placed here on the formal side. In addition, the supplier must prove that has sufficient resources to achieve these objectives. And this is what customers verify during system, product, process and potential audits. However, despite formal approval of parts from the supplier, as well as confirmation of design and production capabilities, defective parts or components are sometimes assembled in cars and distributed to the market. Why does this happen? The answer can often be found not in the forms, manuals or procedures, but in the way the project teams communicate and cooperate with each other and with other organizations. This is confirmed by the research results presented in this paper, which show that one of the key issues requiring improvement during production implementations is not the knowledge of specialists, problems with the machine park or plant equipment, but increasing the ability of specialists and managers to effectively communicate and cooperate. It shows how important is the problem of risk assessment related to the project team for the project within the quality planning. According to the authors, the new model of project plan should be enriched with the risk assessment related to communication in the project team, as a part of the feasibility assessment of the whole project.
In this article the current and most important standards focusing on smart city sector and organizations issuing them were presented. The standard-setting family for smart cities consists of four basic standards: ISO 37101, ISO 37120, ISO 37122 and ISO 37123. The paper also presents the indicators on the basis of which a city can apply for a certificate of ISO 37120 standard and presents the possibilities of a register of different cities from all over the world in the Global Cities RegistryTM, developed by WCCD (World Council on City Data). Thanks to the data contained in the database, city authorities can answer the question: How prosperous is my city? and compare with other cities from around the world. As an example of the use of WCCD data, a comparison of 21 European cities in terms of the amount of renewable energy consumption in relation to the size of population living in the city has been presented.
At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve. One of the areas of improvement for an organization is to research the level of customer satisfaction. The article presents results of customer satisfaction surveys conducted by the Servqual method in a pharmaceutical service company. Use of this method allowed to improve the services provided by that pharmaceutical wholesaler, identify areas that need to be improved as soon as possible in order to improve the level of service provided.
Organisations constantly look for new, innovative solutions and methods which could be used to improve their efficiency and increase the quality of their products. Identifying the causes for returns is an important issue for modern companies, as returns are the cause for the increase in production costs and, most importantly, the loss of credibility in the eyes of the client. Therefore, for the company to be able to sustain or strengthen its position on the market, it has to follow the rules of quality management. Especially important is the rule of constant improvement. This rule is primarily connected with preventing errors and defects from occurring at all the stages of the production process. To achieve that, one must, among other things, use quality management tools. The article presents an analysis of causes for returns of a vibrating screen produced by a company which manufactures machinery and equipment for the extractive industry, using quality management tools such as the Ishikawa diagram and Pareto analysis. The analysis allowed for the identification of the causes of client returns which could not be previously identified, and proposing solutions for them.