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  • Author: Janusz Łyko x
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Abstract

The paper deals with an evaluation of the quality of services provided by healthcare organizations. First, an index representing a patient’s health condition is described, then its changes before and after being treated by a given entity are employed as a criterion to assess the operations of this entity. The index of a patient’s health condition is based on the theory of survival analysis, while a model of random effects is used to determine the quality of services based on health value added.