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  • Author: Hakan Özkan x
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Abstract

Purpose - The CRM sector represents the quality of a company. The quality of a company might be evaluated by taking the services of a call center as a measure by the customers, because CRM is the most interactive point of the operations of all companies. Call centers represent companies with 24/7 service. Companies have to search for ways to increase the quality of their service and CRM. Call center companies started to move to Anatolia in response to government incentives. The purpose of this study was to examine the results of this change. Design/methodology/approach - Bank call centers in large cities and Anatolian bank call centers are compared. SERVQUAL is used to compare the service quality of the call centers. 100 questionnaires are used to evaluate the services of the bank call centers and 100 customers are interviewed. The banks with Anatolian call centers and the banks without Anatolian call centers are compared to each other by using the results of the interviews and questionnaires. Findings - The service quality of the call center of the banks with Anatolian call centers seems to be higher than those without them. Practical implications - The reason for the better performance of Anatolian bank call centers can be explained by using some observations. These reasons can be taken into account by CRM companies to provide better service. Originality/value - This paper is proof of that CRM agents are affected by stress factors and their environment. Therefore, stress levels have to be decreased for employees for better service. Selecting a good location is the most important step in diminishing stress levels.

Abstract

Introduction: Bovine parainfluenza virus-3 (BPIV3) and bovine respiratory syncytial virus (BRSV) are the cause of respiratory disease in cattle worldwide. With other pathogens, they cause bovine respiratory disease complex (BRDC) in ruminants. The aim of the study was the detection and molecular characterisation of BPIV3 and BRSV from nasal swabs and lung samples of cows in and around the Erzurum region of eastern Turkey. Material and Methods: In total, 155 samples were collected. Of animals used in the study 92 were males and 63 females. The age of the animals was between 9 months and 5 years, mean 1.4 years. Most males were in the fattening period and being raised in open sheds; females were in the lactating period and kept in free stall barns. All samples were tested for the presence of viral genes using RT-PCR. Gene-specific primers in a molecular method (RT-PCR) identified BRSV (fusion gene) and BPIV3 (matrix gene) strains at the genus level. Results: RNA from BRSV and BPIV3 was detected in two (1.29%) and three (1.93%) samples, respectively, one of each of which was sequenced and the sequences were aligned with reference virus strains. Phylogenetic analyses clustered the strains in genotype C/BPIV3 and subgroup III/BRSV. Conclusion: The results indicate that BRSV and BPIV3 contribute to bovine respiratory disease cases in Turkey. This is the first report on their detection and molecular characterisation in ruminants in Turkey.

Abstract

Faba bean (Vicia faba L.) is one of the most important legume crop and cultivated nearly all parts of the world. Present study was aimed to investigate the variation in the micro and macronutrients concentration in the Turkish faba bean germplasm. A total of 200 landraces and 3 commercial cultivars were collected from the different geographical regions of Turkey. Study was conducted at the research and experimental area of Department of Crop and Animal Production, Vocational School of Sivas, University of Cumhuriyet, Sivas, Turkey in 2016. Result of this study reflected higher level of diversity for studies nutrients; (N) (5.21-8.15 %), phosphorus (P) (0.1-0.98 %), potassium (K) (0.94-5.6 %), magnesium (mg) (0.32-0.42), calcium (Ca) (0.50-1.50), copper (Cu) (8.13-34.23 mg kg-1), zinc (Zn) (28.42-64.33 mg kg-1), iron (Fe) (44.86-128.53 mg kg-1), and manganese (Mn) (16.56-35.76 mg kg-1). Average concentrations of micro and macronutrients were found higher in the landraces as compared to the commercial cultivars. Principal component analysis grouped the studied germplasm into two groups on the basis of their Zn concentrations. Results from this study expressed the presence of high range of diversity in the Turkish faba bean germplasm for micro and macronutrient elements. Findings of this study will serves as starting point for the development of improved faba bean varieties through conventional and modern breeding technologies and these variations will be helpful for the identification of linked markers through the genome wide association studies and identifying diverse parents for quantitative trait locus (QTL) mapping.