The significance of the criteria for assessing the quality of the urban passenger transport is investigated in the article. The results of the processing of field studies have identified factors that can be used for the assessment of the quality of the projects of urban passenger transport. The method of estimation of indicators of quality for the passengers during the trip is given and the values of weighting coefficients of individual quality indicators for the elements of the trip are determined. The method of determining the complex quality indicator during the performance of the trips in the projects of public transport is developed. It is shown that the trip components influence the quality of passenger trips in the following order: waiting time at the stop, time of the pedestrian part of the trip, travel time, dynamic coefficient of capacity utilization.